Casual Licensing & Customer Service Officer

Victorian R&L Services Trust; Melton; In loco; AUD 37.000 - 53.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive pay and benefits

Bonus opportunities

Professional development

Descrizione del lavoro

VicRoads in Melton is hiring casual Customer Service Officers to join our team. You will deliver registration and licensing services across counter, phone, and written enquiries, including driver licence tests and vehicle checks, while guiding customers through digital services and ensuring a safe testing environment.

We value exceptional service, clear communication, adaptability, teamwork, and reliable computer skills. A valid driver’s license and travel willingness are required.

Competenze

• Exceptional customer service skills and a keen eye for detail.
• Strong communication skills with a proactive work ethic.
• Ability to adapt to changing processes and priorities.
• Team player who contributes positively to the team.
• Basic computer literacy to assist customers with digital services.

Mansioni

• Deliver registration and licensing services in person, over the phone, and via written enquiries, including testing and vehicle checks.
• Investigate and resolve customer enquiries and complaints, escalating to a supervisor when needed.
• Provide clear instructions to customers and accurately record driving performance.
• Identify opportunities to improve customer service processes and support change initiatives.
• Support training of less experienced staff and assist customers with digital transactions and services.

Conoscenze

Customer service

Communication

Adaptability

Teamwork

Computer literacy

Driver's license

Travel willingness

Descrizione del lavoro

VicRoads in Melton is hiring casual Customer Service Officers to join our team. You will deliver registration and licensing services across counter, phone, and written enquiries, including driver licence tests and vehicle checks, while guiding customers through digital services and ensuring a safe testing environment.

We value exceptional service, clear communication, adaptability, teamwork, and reliable computer skills. A valid driver’s license and travel willingness are required.