Casual Customer Service Officer - Caneland Central

Sentinel Property Group Pty; Mackay Regional; On-site; AUD 30,000 - 41,000; Part time

Benefits offered by this job

Employee Assistance Program (EAP)

Wellbeing initiatives

Career growth opportunities

Collaborative team environment

Job summary

Sentinel Property Group Pty's Caneland Central in Mackay is seeking a Customer Service Team Member (Casual) to join the Centre Management team. You will be part of a fast-paced retail environment, acting as the first contact for customers and supporting retailers, contractors and visitors.

This casual position offers approximately 2–3 shifts per week with a rotating schedule including weekdays, weekends and holidays.

Qualifications

• Candidates should have prior customer service, retail or administrative experience.
• Strong verbal and written communication abilities.
• Proactive, positive attitude and a willingness to help.
• Excellent organisational and problem-solving skills.

Responsibilities

• Provide exceptional front-line customer service to shoppers and retailers.
• Act as a key point of contact between customers, retailers and Centre Management.
• Assist with general administrative and operational tasks.
• Support contractors and service providers within the centre.
• Help maintain a welcoming, safe and professional environment.

Skills

Customer service

Communication skills

Interpersonal skills

Problem-solving

Job description

Job Description

Customer Service Team Member (Casual) – Caneland Central, Mackay

Create memorable customer experiences at one of North Queensland’s leading shopping destinations.

Caneland Central is seeking an enthusiastic and customer-focused Customer Service Team Member to join our Centre Management team. This is an exciting opportunity to work in a fast-paced retail environment where no two days are the same.

As one of the first points of contact for our customers, you’ll play an important role in creating a welcoming and positive experience for shoppers, retailers, contractors and visitors alike.

About the Role

This is a casual position, offering approximately 2–3 shifts per week. Flexibility to work a rotating roster, including weekdays, weekends and holiday periods, is essential.

About Us

Caneland Central is proudly part of Sentinel Property Group’s national portfolio. Sentinel is one of Australia’s leading unlisted property investment managers, with more than $2 billion in assets under management across retail, commercial and industrial sectors.

For decades, Caneland Central has been at the heart of the Mackay community, bringing together major retailers and a diverse mix of specialty stores. Our Centre Management team is committed to operational excellence, customer satisfaction and creating an outstanding shopping experience

What We Offer

• Exposure to a broad range of shopping centre operations
• A supportive and collaborative team environment
• Opportunities for career growth within a national property group
• Access to Employee Assistance Program (EAP) and wellbeing initiatives

Key Responsibilities

As a Customer Service Team Member, your responsibilities will include:

• Providing exceptional front-line customer service to shoppers and retailers
• Acting as a key point of contact between customers, retailers and Centre Management
• Assisting with general administrative and operational tasks
• Supporting contractors and service providers within the centre
• Helping maintain a welcoming, safe and professional environment

About You

To succeed in this role, you will have:

• Strong communication and interpersonal skills
• Previous customer service, retail or administrative experience
• A proactive and positive attitude
• Excellent organisational and problem-solving abilities
• A genuine passion for helping people and delivering great service