Senior Casual Sales Assistant

Dollars and Sense; Whitsunday Regional; On-site; AUD 39,000 - 47,000; Part time

Benefits offered by this job

Staff discounts

Flexible casual hours

Job summary

Dollars and Sense in Airlie Beach, Queensland, is seeking a Senior Casual Sales Assistant to join our busy retail team. You will welcome customers, provide product recommendations, process transactions and help maintain store standards in a fast-paced environment.

This role offers flexible casual hours, opportunities to mentor junior staff, staff discounts, and a supportive team culture committed to great service and local community.

Qualifications

• Proven experience delivering excellent customer service.
• Strong communication and interpersonal skills.
• Reliability and punctuality with casual hours including weekends.
• Ability to work independently and as part of a team.
• Basic mathematical skills and proficiency with point-of-sale or similar retail systems.
• Physical ability to lift, carry and stand for extended periods.
• Friendly, patient demeanour with a genuine passion for helping customers.
• Previous supervisory or mentoring experience in retail would be valued.

Responsibilities

• Greet customers and understand their needs; offer product recommendations.
• Process sales transactions accurately using POS systems; handle cash reliably.
• Stock shelves and maintain displays; keep store clean and visually appealing.
• Assist with inventory: receive stock and conduct regular stock counts.
• Support junior team members and provide guidance as needed.
• Handle customer enquiries and complaints professionally; escalate when required.
• Follow store policies, security procedures and safety regulations at all times.
• Contribute to achieving sales targets and promote offers or new products.

Skills

Customer service

Communication

Teamwork

Punctuality

POS systems

Mathematics

Mentoring

Supervisory experience

Job description

Dollars and Sense is a dynamic retail business dedicated to delivering exceptional customer service and quality products to our community. We pride ourselves on creating a welcoming shopping environment where customers feel valued and supported. Our team is passionate about helping customers find exactly what they need, and we foster a culture of inclusivity, teamwork, and continuous improvement.

About the role

We are seeking a Senior Casual Sales Assistant to join our team at our Airlie Beach QLD location. This is a casual position offering flexible hours to suit your lifestyle. As a Senior Casual Sales Assistant, you will play a key role in delivering outstanding customer experiences while supporting the smooth operation of our retail store. You will be responsible for assisting customers, processing transactions, and maintaining store standards. This position is perfect for someone who thrives in a fast-paced retail environment and enjoys building genuine connections with customers.

Key responsibilities

• Provide exceptional customer service by greeting customers warmly, understanding their needs, and offering relevant product recommendations
• Process sales transactions accurately using point-of-sale systems whilst maintaining cash handling best practices
• Stock shelves, arrange merchandise displays, and maintain a clean, organised and visually appealing store environment
• Assist with inventory management, including receiving stock deliveries and conducting regular stock counts
• Support junior team members and new staff, providing guidance and mentoring where required
• Handle customer enquiries and complaints professionally and courteously, escalating issues to management when necessary
• Comply with store policies, security procedures, and health and safety regulations at all times
• Contribute to achieving sales targets and promoting special offers or new products to customers

What we're looking for

• Proven experience working in a retail environment, with a track record of delivering excellent customer service
• Strong communication and interpersonal skills with the ability to interact positively with diverse customers and colleagues
• Reliability and commitment to punctuality, with the flexibility to work casual hours including weekends and busy periods
• Ability to work both independently and as part of a team, taking initiative when needed
• Basic mathematical skills and proficiency with point-of-sale or similar retail systems
• Physical capability to lift, carry and stand for extended periods throughout your shift
• A friendly, patient demeanour with a genuine passion for helping customers
• Previous supervisory or mentoring experience in retail would be highly valued

What we offer

• Flexible casual work arrangements that adapt to your personal schedule and commitments
• A supportive and friendly workplace culture where your contributions are recognised and valued
• Competitive casual hourly rates in accordance with industry standards
• Opportunity to develop retail skills and progress within the business
• Staff discounts on products available in store
• A positive team environment with supportive colleagues and management