Casual Customer Experience Officer - Multi-Channel Support

Shire of East Gippsland; Omeo; On-site; AUD 48,000 - 62,000; Part time

Benefits offered by this job

Casual work providing flexibility

Band 4 casual hourly rate plus super

Job summary

Shire of East Gippsland invites applications for a casual Customer Service Officer based at the Omeo Service Centre. You will be the friendly first point of contact, delivering accurate information in person, by phone and online, while guiding customers to Council and community services.

Two years in customer service are expected, with a strong customer focus, initiative and time management. Proficiency with Microsoft software and basic databases is essential, and cash handling experience is

Qualifications

• At least two years' experience in customer service, including call centre or high-volume phone experience.
• A customer-focused approach with the ability to ask appropriate questions and resolve enquiries.
• Strong initiative, problem-solving and time management skills.
• Experience with cash handling, balancing and end-of-day banking.
• Confident computer skills and experience using Microsoft software, internet and database systems.

Responsibilities

• Provide welcoming, accurate and timely customer service across face-to-face, phone and online channels
• Respond to customer enquiries, resolve matters where possible and accurately record requests in Council systems
• Process payments and complete balancing, banking and online application processing
• Deliver library, visitor information, Centrelink Agency and general service centre activities

Skills

Customer service

Cash handling

Problem-solving

Time management

Tools

Microsoft software

Internet

Database systems

Job description

Shire of East Gippsland invites applications for a casual Customer Service Officer based at the Omeo Service Centre. You will be the friendly first point of contact, delivering accurate information in person, by phone and online, while guiding customers to Council and community services.

Two years in customer service are expected, with a strong customer focus, initiative and time management. Proficiency with Microsoft software and basic databases is essential, and cash handling experience is