Customer Service Officer - Omeo - Casual

East-Gippsland-Shire-Council; Omeo; On-site; AUD 50,000 - 71,000; Full time

Benefits offered by this job

Casual work with flexibility

Band 4 casual hourly rate plus super

Learning & Development support

Employee Assistance Program

Staff consultative committee

Job summary

East Gippsland Shire Council is seeking a friendly Customer Service Officer for the Omeo Service Centre. You will be the first point of contact in person, by phone and online, providing accurate information and guiding customers to council and community services.

The role involves processing payments, handling enquiries, and supporting library, visitor information and Centrelink Agency services to keep the service centre welcoming and well-presented. This casual position is based on-site in Omeo.

Qualifications

• At least two years' experience in customer service, including call centre or high-volume phone experience.
• Customer-focused approach with the ability to ask appropriate questions and resolve enquiries.
• Strong initiative, problem-solving and time management skills.
• Experience with cash handling, balancing and end-of-day banking.
• Confident computer skills and experience using Microsoft software, internet and database systems.

Responsibilities

• Provide welcoming, accurate and timely customer service across face-to-face, phone and online channels.
• Respond to customer enquiries, resolve matters where possible and accurately record requests in Council systems.
• Process payments and complete balancing, banking and online application processing.
• Deliver library, visitor information, Centrelink Agency and general service centre activities.

Skills

Customer service

Call centre

Cash handling

Microsoft software

Internet

Database systems

Tools

Microsoft Office

CRM systems

Job description

Customer Service Officer - Omeo - Casual

Department: Customer Experience

Compensation: Hourly Rate AUD $44.17 - $44.17

Employment type: Casual - Pool

Work Arrangement: On-site

We are East Gippsland Shire

East Gippsland is a natural playground with over 21, 000 square km of land including ski fields, high country, nine national parks, two significant marine parks, Australia's largest navigable inland lake system and stunning coastlines included!

Business Unit

The Customer Experience team connects our community with Council services by providing accurate, timely and welcoming assistance across face-to-face, phone and online channels. The team supports customers with a broad range of enquiries and services, helping resolve their needs wherever possible at the first point of contact.

The Opportunity

As a Customer Service Officer, you will be a friendly and professional first point of contact. You will provide accurate information and assistance in person, over the phone and online, while helping customers access a broad range of Council and community services.

This varied role includes processing payments, responding to customer enquiries and supporting library, visitor information and Centrelink Agency services. You will also help ensure the Omeo Service Centre remains welcoming, organised and professionally presented.

This is a casual position based at the Omeo Service Centre, with hours offered according to operational requirements.

Key responsibilities include:

• Provide welcoming, accurate and timely customer service across face-to-face, phone and online channels
• Respond to customer enquiries, resolve matters where possible and accurately record requests in Council systems
• Process payments and complete balancing, banking and online application processing
• Deliver library, visitor information, Centrelink Agency and general service centre activities

What we're looking for:

• At least two years' experience in customer service, including call centre or high-volume phone experience
• A customer-focused approach with the ability to ask appropriate questions and resolve enquiries
• Strong initiative, problem-solving and time management skills
• Experience with cash handling, balancing and end-of-day banking
• Confident computer skills and experience using Microsoft software, internet and database systems

A current Victorian driver's licence is required. The successful applicant will also need to undertake a police check and hold a current employee Working with Children Check.

Why you'll love EGSC:

Work-life Balance:

• Casual work providing flexibility
• Band 4 casual hourly rate plus superannuation
• Banded salaries with built-in yearly increases
• Learning and Development team to keep your skills up to date and give you the opportunity to develop your career!
• Employee Assistance Program offering counselling support when you need it
• Staff consultative committee - management consult staff on big decisions

Questions? Contact Julie Richards, Team Leader Omeo, on [phone].

Applications close at 11:45pm on 29 September 2026

East Gippsland Shire Council is committed to being a diverse and inclusive organisation that supports flexible and accessible working arrangements for all. This includes people with a disability, Aboriginal and Torres Strait Islander people, people who identify as LGBTIQA+, gender diverse people, religiously, culturally and linguistically diverse people and people of any age.

East Gippsland Shire Council is committed to upholding the Child Safe Standards and has a zero tolerance for child abuse and harm. To uphold these standards a valid working with children check is required to be held for applicable positions.