Multichannel Customer Service Officer – Hybrid

Baw Baw Shire Council; Drouin; Hybrid; AUD 63,000 - 68,000; Part time

Benefits offered by this job

Hybrid work

Flexible hours

Learning development

Rostered days off

Job summary

Baw Baw Shire Council is seeking a Casual Customer Service Officer to join our Customer Service Team. You will handle face-to-face, phone, live chat and written inquiries, providing friendly, efficient service to our community.

The role offers a supportive team environment with development opportunities and a hybrid work model, located near Melbourne. Apply to contribute to our local government services and community programs.

Qualifications

• Background in customer service.
• Strong interpersonal and communication skills.
• Excellent time management and organisation.
• Thrives in a team environment and can work autonomously.

Responsibilities

• Be the first point of contact for in-person, phone and live chat enquiries.
• Communicate with a wide variety of people in a professional and courteous manner.
• Adopt a collaborative approach to problem solving and information sharing.
• Be a strong team player with a can-do attitude.

Skills

Customer service

Interpersonal skills

Communication skills

Job description

Baw Baw Shire Council is seeking a Casual Customer Service Officer to join our Customer Service Team. You will handle face-to-face, phone, live chat and written inquiries, providing friendly, efficient service to our community.

The role offers a supportive team environment with development opportunities and a hybrid work model, located near Melbourne. Apply to contribute to our local government services and community programs.