Customer Service Officer

Shire of Campaspe; Kyabram; On-site; AUD 47,000 - 49,000; Part time

Benefits offered by this job

Salary sacrifice options

Job summary

Shire of Campaspe is seeking a passionate and driven Customer Service Officer to help deliver high-quality service to our community.

You will deliver customer experiences across face-to-face, phone, email, webchat, and SMS while supporting front desk, call centre, and service centre operations. The role also involves handling payments, providing Council information, and contributing to library services as needed.

Qualifications

• Certificate III in Business Administration (or related field), or relevant on-the-job experience.
• Competent computer skills including Microsoft Office and customer database systems.
• A valid Driver's Licence.
• A valid Victorian Employee Working with Children Check (or willingness to obtain).
• Satisfactory National Police Check (or willingness to obtain).

Responsibilities

• Deliver high-quality, timely, and professional customer service across multiple channels, including face-to-face, phone, email, webchat, and SMS.
• Respond to customer enquiries and service requests in accordance with Council's Customer Experience Strategy and Customer Service Charter.
• Operate effectively in front desk, call centre, and service centre environments while undertaking associated administrative tasks.
• Maintain accurate information flow and provide information and support to internal and external customers.
• Promote and uphold Council's positive public image through all customer interactions.
• Process customer transactions accurately, including payments, banking, reconciliations, and services on behalf of external agencies such as VicRoads and Victoria Police.
• Provide advice and assistance on Council services using Council systems, policies, and procedures.
• Deliver basic library services where required within service centres.

Education

Certificate III in Business Administration (or related field)

Tools

Microsoft Office

Customer database systems

Job description

Tenure: Part time / Permanent
FTE: 24 hours per week (Tuesday, Thursday and Friday)
Location: Kyabram Service Centre
Remuneration: $37.66 to $39.51 per hour + superannuation & leave loading

Campaspe Shire Council is seeking a passionate and driven Customer Service Officer to help deliver high-quality service to our community.

About the Role

The Customer Service Officer responsibilities include, but are not limited to:

• Deliver high-quality, timely, and professional customer service across multiple channels, including face-to-face, phone, email, webchat, and SMS.
• Respond to customer enquiries and service requests in accordance with Council's Customer Experience Strategy and Customer Service Charter.
• Operate effectively in front desk, call centre, and service centre environments while undertaking associated administrative tasks.
• Maintain accurate information flow and provide information and support to internal and external customers.
• Promote and uphold Council's positive public image through all customer interactions.
• Process customer transactions accurately, including payments, banking, reconciliations, and services on behalf of external agencies such as VicRoads and Victoria Police.
• Provide advice and assistance on Council services using Council systems, policies, and procedures.
• Deliver basic library services where required within service centres.

About You

To be successful in this role, you will have:

• Certificate III in Business Administration (or related field), or relevant on-the-job experience.
• Competent computer skills including Microsoft Office and customer database systems.
• A valid Driver's Licence.
• A valid Victorian Employee Working with Children Check (or willingness to obtain).
• Satisfactory National Police Check (or willingness to obtain).

What's in it for you:

• Be part of a highly skilled, experienced, and supportive team.
• Opportunities for professional development.
• Salary sacrifice options.

Want to Know More?

For further information, please contact Kimberli Storer – Customer Service Team Leader on(03) 5481 2***.

Applications close at 11:59 pm on Sunday, 11 October 2026.