Casual Customer Advisor - Warracknabeal & Surrounding Branches

National Australia Bank Ltd.; Australia; Remote; AUD 36,000 - 44,000; Full time

Benefits offered by this job

Mileage paid

Career development programs

Training and onboarding

Job summary

The National Australia Bank Ltd. is seeking a Casual Branch Customer Advisor to support Warracknabeal and surrounding North West Victorian branches. You will be the first point of contact for customers, assist with account opening and banking transactions, and promote Smarter Banking options.

Availability is five days per week from 9am to 4pm. You may travel between Warracknabeal, Nhill, Rainbow, Edenhope and Horsham to cover leave, with mileage paid.

Qualifications

• A passion for delivering quality, gold-class experiences for NAB’s diverse range of customers.
• A team player with a keen eye for detail ensuring every transaction is efficient and accurate.
• Customer centric thinking and an appreciation for inclusion and the diversity of our customers.

Responsibilities

• Support Warracknabeal and surrounding branches by being the first point of contact for customers; putting them at the centre of everything you do.
• Identify the most suitable products and services for customers: like account opening and banking transactions.
• Demonstrate Smarter Banking options (self-service and digital) for customers; making banking simple, easy and secure.

Skills

Customer focus

Team player

Attention to detail

Job description

Casual Branch Customer Advisor – Banking – Warracknabeal & Surrounding Branches

• Casual role based in our North West Branchesproviding support to Warracknabeal, Edenhope, Nhill, Rainbow and Horsham when required
• Availability required: 5 days per week from 9am - 4pm
• Leave & Relief position based in our Warracknabeal Branch supporting our Nhill, Rainbow Horsham and Edenhope Branches when required - it is essential that you can travel between locations to support our North West Victorian Branches covering planned and unplanned leave *mileage paid

Our people are customer obsessed. They work in close partnership to prioritise customer needs and deliver exceptional outcomes. This collaborative mindset enables innovation and builds enduring customer relationships supporting our ambition to be the mostcustomer‑centriccompany in Australia and New Zealand.

You’llmake an impact by:

• SupportNAB’s Warracknabeal andsurroundingbranches by being the first point of contact for ourcustomers; puttingthem at the centre of everything you do
• Identifythe most suitable products and servicesfor customers:likeaccount opening and banking transactions
• Demonstrate our Smarter Banking options (self-service and digital)forcustomers; making sobankingissimple,easyand secure

We’relooking for the brightest minds to deliver the best for our customers.We’dlove for you to have:

• A passion for deliveringquality,gold-classexperiences for NAB’s diverserangeofcustomers
• A team playerwith a keen eye for detailensuringevery, transaction isefficient andaccurate
• Customer centric thinking and an appreciation for inclusion and the diversity of our customers

The Hours

This is a casual position.

Availability required: 5 days per week from 9am - 4pm

The first 4 - 12 weeks of the role will requirefull timeavailability from 9am - 4pm Monday to Friday for training and onboarding.

Your home branch willbe Warracknabeal however your skills andexpertisewill also berequiredto cover our Nhill, Edenhope, Rainbow and Horsham branches, so a license and transport is essential.*Mileage paid.

Morefocus on you

All new Customer Advisors willbenefitfrom NAB’s tailored career development programs, upskilling and mobility opportunities to ensure they are set‑up for success. We also offer:

• Access to banking and financial services discount including competitive rates and reduced fees on home loans, creditcardsand insurances
• Extensive range of benefits and discounted offers on Travel, Fitness, Events and Technology
• Variety of leave benefits including parental leave, religious leave, special leave, sporting activities leave and volunteer leave

For more information on NAB Colleague Benefits and Perksvisit our website.

A diverse and inclusive workplace works better for everyone

We know that when our colleagues feel valued and celebrated for who they are, our customers experience bankingthat’sfairer, more accessible, anddesigned with who they are in mind.That’swhywe’vebuilt a culture of inclusion and respect, where colleague voices are heard and valued, and everyone is supported to bring their authentic selves to work.