Casual Customer Advisor - Warracknabeal & Surrounding Branches

NAB; Greater Bendigo; Presencial; AUD 34.000 - 48.000; Jornada completa

Descripción de la vacante

NAB is seeking a Casual Branch Customer Advisor to support Warracknabeal and surrounding North West Victorian branches. You will be the first point of contact for customers and help identify suitable products and services while promoting self-service options to ensure banking is simple, secure and accessible.

The role requires travel between branches and covering multiple locations as needed, with hours 9am–4pm and a casual arrangement. NAB values inclusion and customer-centric service.

Formación

• All-round customer service mindset with focus on accuracy and efficiency.
• Willingness to travel between Warracknabeal, Nhill, Rainbow, Edenhope and Horsham to cover branches as needed.
• Availability to work 5 days per week from 9am to 4pm; casual hours.

Responsabilidades

• Be the first point of contact for customers at Warracknabeal and surrounding branches.
• Identify suitable banking products and services for customers (accounts, transactions).
• Promote self-service and digital banking options (Smarter Banking) to customers.

Conocimientos

Customer service

Team player

Attention to detail

Customer centric thinking

Descripción del empleo

Casual Customer Advisor - Warracknabeal & Surrounding Branches

Casual Branch Customer Advisor – Banking – Warracknabeal & Surrounding Branches

• Casual role based in our North West Branches providing support to Warracknabeal, Edenhope, Nhill, Rainbow and Horsham when required
• Availability required: 5 days per week from 9am - 4pm
• Leave & Relief position based in our Warracknabeal Branch supporting our Nhill, Rainbow Horsham and Edenhope Branches when required - it is essential that you can travel between locations to support our North West Victorian Branches covering planned and unplanned leave *mileage paid

Our people are customer obsessed. They work in close partnership to prioritise customer needs and deliver exceptional outcomes. This collaborative mindset enables innovation and builds enduring customer relationships supporting our ambition to be the most customer‑centric company in Australia and New Zealand.

You’ll make an impact by

• Support NAB’s Warracknabeal and surrounding branches by being the first point of contact for our customers; putting them at the centre of everything you do
• Identify the most suitable products and services for customers: like account opening and banking transactions
• Demonstrate our Smarter Banking options (self-service and digital) for customers; making so banking is simple, easy and secure

We’re looking for the brightest minds to deliver the best for our customers. We’d love for you to have:

• A passion for delivering quality, gold-class experiences for NAB’s diverse range of customers
• A team player with a keen eye for detail ensuring every, transaction is efficient and accurate
• Customer centric thinking and an appreciation for inclusion and the diversity of our customers

The Hours

This is a casual position.

Availability required: 5 days per week from 9am - 4pm

The first 4 - 12 weeks of the role will require full time availability from 9am - 4pm Monday to Friday for training and onboarding.

Your home branch will be Warracknabeal however your skills and expertise will also be required to cover our Nhill, Edenhope, Rainbow and Horsham branches, so a license and transport is essential. *Mileage paid.

More focus on you

All new Customer Advisors will benefit from NAB’s tailored career development programs, upskilling and mobility opportunities to ensure they are set-up for success. We also offer:

• Access to banking and financial services discount including competitive rates and reduced fees on home loans, credit cards and insurances
• Extensive range of benefits and discounted offers on Travel, Fitness, Events and Technology
• Variety of leave benefits including parental leave, religious leave, special leave, sporting activities leave and volunteer leave

For more information on NAB Colleague Benefits and Perks visit our website.

A diverse and inclusive workplace works better for everyone

We know that when our colleagues feel valued and celebrated for who they are, our customers experience banking that’s fairer, more accessible, and designed with who they are in mind. That’s why we’ve built a culture of inclusion and respect, where colleague voices are heard and valued, and everyone is supported to bring their authentic selves to work.

Join NAB

At NAB, we’re committed to supporting our colleagues with a comprehensive range of benefits designed to help you thrive both professionally and personally, including enhanced leave options, wellbeing support, access to NAB Perks, and ongoing career development opportunities.