Customer Advisor - Sale, VIC

NAB; Traralgon; On-site; AUD 40,000 - 52,000; Part time

Benefits offered by this job

Banking discounts

Travel discounts

Holiday/leave benefits

Parental leave

Religious leave

Special leave

Sporting activities leave

Volunteer leave

Job summary

NAB in Sale Branch is seeking a part-time Customer Advisor to greet customers, open accounts, handle banking transactions and promote self-service options. The role is 5 days a week with hours spanning 9:00am–4:30pm Monday to Thursday and 9:00am–5:30pm on Friday.

Join NAB’s customer-centric team and contribute to delivering gold-class experiences while upholding inclusion and diverse customer needs. NAB offers a range of benefits and development opportunities to support your success.

Qualifications

• Customer-centric approach to banking interactions.
• Accurate processing of transactions and data entry.
• Friendly and inclusive communication with customers.

Responsibilities

• Be the first point of contact at NAB's Sale Branch for customers.
• Identify suitable NAB products and services (account openings, lending, transactions).
• Demonstrate Smarter Banking options (self-service and digital) to simplify banking for customers.

Skills

Customer service

Attention to detail

Team player

Tools

POS system

Job description

Part-time position based in our Sale Branch

Hours: 5 days per week, Monday - Thursday 9:00am - 4:30pm & Friday 9:00am - 5:30pm

Be the face of NAB - support customers, solve problems, and make every interaction count

Our people are customer obsessed. They work in close partnership to prioritise customer needs and deliver exceptional outcomes. This collaborative mindset enables innovation and builds enduring customer relationships supporting our ambition to be the most customer-centrist company in Australia and New Zealand.

You’ll make an impact by:

• Support NAB's Sale Branch by being the first point of contact for our customers; putting them at the centre of everything you do


• Identify the most suitable products and services for customers: like account opening, unsecured lending and banking transactions


• Demonstrate our Smarter Banking options (self-service and digital) for customers; making so banking is simple, easy and secure

We're looking for the brightest minds to deliver the best for our customers. We'd love for you to have:

• A passion for delivering quality, gold-class experiences for NAB's diverse range of customers


• A team player with a keen eye for detail ensuring every, transaction is efficient and accurate


• Customer centric thinking and an appreciation for inclusion and the diversity of our customers

The Hours

Join our team in this part-time role working from 9:00am - 4:30pm, Monday to Thursday and 9:00am - 5:30pm Friday.

More focus on you

All new Customer Advisors will benefit from NAB's tailored career development programs, upskilling and mobility opportunities to ensure they are set-up for success.

We also offer:

• Access to banking and financial services discount including competitive rates and reduced fees on home loans, credit cards and insurances


• Extensive range of benefits and discounted offers on Travel, Fitness, Events and Technology


• Variety of leave benefits including parental leave, religious leave, special leave, sporting activities leave and volunteer leave

For more information on NAB Colleague Benefits and Perks visit our website.

A diverse and inclusive workplace works better for everyone

We know that when our colleagues feel valued and celebrated for who they are, our customers experience banking that's fairer, more accessible, and designed with who they are in mind. That's why we've built a culture of inclusion and respect, where colleague voices are heard and valued, and everyone is supported to bring their authentic selves to work.