Customer Advisor - Leave & Relief - Kerang, VIC

NAB - National Australia Bank; Kerang, Cohuna, St Arnaud; On-site; AUD 30,000 - 36,000; Part time

Benefits offered by this job

Mileage paid

NAB Colleague Benefits

Career development opportunities

Job summary

National Australia Bank in Kerang is seeking a part-time Customer Advisor to support our Kerang Branch and travel to Cohuna and St Arnaud as needed. You will cover 4 days per week, Monday to Friday, 9:00am to 2:00pm, with mileage paid for travel between branches.

You will be the first point of contact for customers, helping with account opening, unsecured lending and banking transactions while promoting self-service and digital options.

Qualifications

• Part-time role in Kerang with travel to other branches
• Focus on customer service and accuracy in transactions
• Includes mileage paid for travel between branches

Responsibilities

• Serve as first point of contact for customers at NAB branches
• Identify suitable products and services for customers (accounts, lending, transactions)
• Promote self-service and digital banking options to customers

Skills

Customer focus

Team player

Attention to detail

Inclusive mindset

Job description

• Part-time position based in our KerangBranch
• 5 days per week, Monday to Friday, 9:00am - 2:00pm
• Leave & Relief position based in our Kerang Branch supporting our Cohuna and St Arnaud Branches when required - it is essential that you can travel between locations to support our North West Victorian Branches covering planned and unplanned leave *mileage paid.

Our people are customer obsessed. They work in close partnership to prioritise customer needs and deliver exceptional outcomes. This collaborative mindset enables innovation and builds enduring customer relationships supporting our ambition to be the most customer‑centric company in Australia and New Zealand.

You’ll make an impact by:

• Support NAB’s Horsham and surrounding branches by being the first point of contact for our customers; putting them at the centre of everything you do
• Identify the most suitable products and services for customers: like account opening, unsecured lending and banking transactions
• Demonstrate our Smarter Banking options (self-service and digital) for customers; making so banking is simple, easy and secure

We’re looking for the brightest minds to deliver the best for our customers. We’d love for you to have:

• A passion for delivering quality, gold-class experiences for NAB’s diverse range ofcustomers
• A team player with a keen eye for detail ensuring every, transaction is efficient and accurate
• Customer centric thinking and an appreciation for inclusion and the diversity of our customers

The Hours

This is a part-time position working 4 days per week, based in our Kerang Branch.

Monday to Friday: 9:00am - 2:00pm

Your home branch will be Kerang however your skills and expertise will also be required to cover our Cohuna & St Arnaud branches, so a license and transport is essential. *Mileage paid.

More focus on you

All new Customer Advisors will benefit from NAB’s tailored career development programs, upskilling and mobility opportunities to ensure they are set-up for success. We also offer:

• Access to banking and financial services discount including competitive rates and reduced fees on home loans, credit cards and insurances
• Extensive range of benefits and discounted offers on Travel, Fitness, Events and Technology
• Variety of leave benefits including parental leave, religious leave, special leave, sporting activities leave and volunteer leave

For more information on NAB Colleague Benefits and Perks visit our website.

A diverse and inclusive workplace works better for everyone

We know that when our colleagues feel valued and celebrated for who they are, our customers experience bankingthat’sfairer, more accessible, anddesigned with who they are in mind.That’swhywe’vebuilt a culture of inclusion and respect, where colleague voices are heard and valued, and everyone is supported to bring their authentic selves to work.

For details on the recruitment process, and accessibility, or alternate methods to apply for this role, please visit https://www.nab.com.au/about-us/careers/apply-for-job. To discuss adjustment requirements, please contact the NAB Careers team via [e-mail] (please reference job number) or visit our Careers page through the link above for other contact options.

Join NAB

At NAB,we’recommitted to supporting our colleagues with a comprehensive range of benefits designed to help you thrive both professionally and personally, including enhanced leave options, wellbeing support, access to NAB Perks, and ongoing career development opportunities. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. Unsolicited CVs from agencies will not be accepted.