Customer Advisor - Leave & Relief - Kerang, VIC

NAB; Mildura; On-site; AUD 24,000 - 31,000; Part time

Benefits offered by this job

Mileage reimbursement

Career development programs

Employee banking discount

Job summary

NAB in Kerang, VIC, is seeking a part-time Customer Advisor to support our branches across North West Victoria. The role is based in Kerang with mileage-paid travel to Cohuna and St Arnaud as needed, 4 days per week, 9:00am–2:00pm.

You’ll greet customers, open accounts, assist with unsecured lending and transactions, and promote Smarter Banking options. We value accuracy, teamwork, and a customer-centric approach, with career development opportunities.

Qualifications

• Must be passionate about delivering quality customer experiences.
• Team player with a keen eye for detail ensuring every transaction is accurate.
• Customer-centric thinking with an appreciation for inclusion and diversity.

Responsibilities

• Be the first point of contact for customers at NAB branches in the North West Victoria region.
• Identify suitable products and services, including account opening, lending and transactions.
• Demonstrate Smarter Banking options to make banking simple, easy and secure for customers.

Skills

Customer service

Cash handling

Banking products

Digital banking

Attention to detail

Job description

• Part-time position based in our Kerang Branch
• 5 days per week, Monday to Friday, 9:00am - 2:00pm
• Leave & Relief position based in our Kerang Branch supporting our Cohuna and St Arnaud Branches when required - it is essential that you can travel between locations to support our North West Victorian Branches covering planned and unplanned leave *mileage paid.

Our people are customer obsessed. They work in close partnership to prioritise customer needs and deliver exceptional outcomes. This collaborative mindset enables innovation and builds enduring customer relationships supporting our ambition to be the most customer-centric company in Australia and New Zealand.

You’ll make an impact by:

• Support NAB's Horsham and surrounding branches by being the first point of contact for our customers; putting them at the centre of everything you do
• Identify the most suitable products and services for customers: like account opening, unsecured lending and banking transactions
• Demonstrate our Smarter Banking options (self-service and digital) for customers; making so banking is simple, easy and secure

We're looking for the brightest minds to deliver the best for our customers. We'd love for you to have:

• A passion for delivering quality, gold-class experiences for NAB's diverse range of customers
• A team player with a keen eye for detail ensuring every, transaction is efficient and accurate
• Customer centric thinking and an appreciation for inclusion and the diversity of our customers

The Hours

This is a part-time position working 4 days per week, based in our Kerang Branch.

Monday to Friday

9:00am - 2:00pm

Your home branch will be Kerang however your skills and expertise will also be required to cover our Cohuna & St Arnaud branches, so a license and transport is essential. *Mileage paid.

More focus on you

All new Customer Advisors will benefit from NAB's tailored career development programs, upskilling and mobility opportunities to ensure they are set-up for success.

We also offer:

• Access to banking and financial services discount including competitive rates and reduced fees on home loans, credit cards and insurances
• Extensive range of benefits and discounted offers on Travel, Fitness, Events and Technology
• Variety of leave benefits including parental leave, religious leave, special leave, sporting activities leave and volunteer leave

For more information on NAB Colleague Benefits and Perks visit our website.

A diverse and inclusive workplace works better for everyone

We know that when our colleagues feel valued and celebrated for who they are, our customers experience bankingthat'sfairer, more accessible, anddesigned with who they are in mind. That'swhywe've built a culture of inclusion and respect, where colleague voices are heard and valued, and everyone is supported to bring their authentic selves to work.