Customer Advisor Casual - Broken Hill

National Australia Bank Ltd.; Broken Hill; Hybrid; AUD 50,000 - 70,000; Part time

Job summary

National Australia Bank in Broken Hill is seeking a Branch Customer Advisor – Banking to deliver a friendly, personalised banking experience at the branch. You will be the first point of contact, helping customers with account openings, lending and everyday banking transactions while guiding them to self-service and digital options for convenience and security.

The role supports a casual team environment with training periods and flexible hours, emphasizing customer-centric service and inclusion

Responsibilities

• Support NAB’s Broken Hill branch being the first point of contact for our customers; putting them at the centre of everything you do.
• Identify the most suitable products and services for customers: like account opening, unsecured lending and banking transactions
• Demonstrate our Smarter Banking options (self-service and digital) for customers; making banking simple, easy and secure.

Job description

Branch Customer Advisor – Banking

• Are empowered to make a positive difference for customers and communities




• Given the opportunity to learn, grow and achieve.




• Deliver a seamless, consistent, and tailored customer experience every day

Our people are customer obsessed. They work in close partnership to prioritise customer needs and deliver exceptional outcomes. This collaborative mindset enables innovation and builds enduring customer relationships supporting our ambition to be the most customer‑centric company in Australia and New Zealand.

You’ll make an impact by:

• Support NAB’sBroken Hill branchbeing the first point of contact for our customers; putting them at the centre of everything you do.




• Identify the most suitable products and services for customers: like account opening, unsecured lending and banking transactions




• Demonstrate our Smarter Banking options (self-service and digital) for customers; making so banking is simple, easy and secure.

We’re looking for the brightest minds to deliver the best for our customers. We’d love for you to have:

• A passion for delivering quality, gold-class experiences for NAB’s diverse range of customers




• A team player with a keen eye for detail ensuring every, transaction is efficient and accurate




• Customer centric thinking and an appreciation for inclusion and the diversity of our customers

The Hours

Join our team in a casual setting to help cover planned leave (approximately 15-18 weeks per year), unplanned leave and busy branch periods. Must be available to work every Friday. The first 5 weeks of the role will require full time availability from 9am - 2pm Monday to Friday for training and onboarding.

A diverse and inclusive workplace works better for everyone

We know that when our colleagues feel valued and celebrated for who they are, our customers experience bankingthat’sfairer, more accessible, anddesigned with who they are in mind.That’swhywe’vebuilt a culture of inclusion and respect, where colleague voices are heard and valued, and everyone is supported to bring their authentic selves to work.

Join NAB

At NAB,we’recommitted to supporting our colleagues with a comprehensive range of benefits designed to help you thrive both professionally and personally, including enhanced leave options, wellbeing support, access to NAB Perks, and ongoing career development opportunities. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. Unsolicited CVs from agencies will not be accepted.

• enhanced leave options


• wellbeing support


• access to NAB Perks


• ongoing career development opportunities