Customer Advisor - Leave & Relief - Horsham, VIC

NAB; Mildura; On-site; AUD 36,000 - 56,000; Part time

Benefits offered by this job

Mileage paid

Job summary

NAB is seeking a Customer Advisor for a part-time Leave & Relief role based at the Horsham Branch in Victoria. The position involves four days per week, 9:00am to 4:15pm, with the need to travel between Horsham, Warracknabeal, Nhill, Rainbow and Edenhope branches to support planned and unplanned leave.

Mileage is reimbursed. You will be the first point of contact for customers, helping them with account opening, unsecured lending and banking transactions, while promoting Smarter Banking options

Responsibilities

• Supporting NAB’s Horsham and surrounding branches by being the first point of contact for our customers; putting them at the centre of everything you do
• Identifying the most suitable products and services for customers: like account opening, unsecured lending and banking transactions
• Demonstrating our Smarter Banking options (self-service and digital) for customers; making banking simple, easy and secure

Job description

Customer Advisor - Leave & Relief - Horsham, VIC

Part-time | Leave & Relief | Horsham Branch

• Part-time leave & relief position based in our Horsham Branch
• Leave & Relief position supporting our Horsham, Warracknabeal, Nhill, Rainbow and Edenhope Branches – it is essential that you can travel between locations to support our Horsham and surrounding branches covering planned and unplanned leave *mileage paid.

Our people are customer obsessed. They work in close partnership to prioritise customer needs and deliver exceptional outcomes. This collaborative mindset enables innovation and builds enduring customer relationships supporting our ambition to be the most customer‑centric company in Australia and New Zealand.

Banking Customer Advisor

Part-time | Leave & Relief | Horsham Branch

• Part-time leave & relief position based in our Horsham Branch
• 4 days per week, 9:00am - 4:15pm
• Leave & Relief position supporting our Horsham, Warracknabeal, Nhill, Rainbow and Edenhope Branches – it is essential that you can travel between locations to support our Horsham and surrounding branches covering planned and unplanned leave *mileage paid.

Our people are customer obsessed. They work in close partnership to prioritise customer needs and deliver exceptional outcomes. This collaborative mindset enables innovation and builds enduring customer relationships supporting our ambition to be the most customer‑centric company in Australia and New Zealand.

You’ll make an impact by

• Supporting NAB’s Horsham and surrounding branches by being the first point of contact for our customers; putting them at the centre of everything you do
• Identifying the most suitable products and services for customers: like account opening, unsecured lending and banking transactions
• Demonstrating our Smarter Banking options (self-service and digital) for customers; making so banking is simple, easy and secure

We’re looking for the brightest minds to deliver the best for our customers. We’d love for you to have:

• A passion for delivering quality, gold-class experiences for NAB’s diverse range of customers
• A team player with a keen eye for detail ensuring every, transaction is efficient and accurate
• Customer centric thinking and an appreciation for inclusion and the diversity of our customers

The Hours

This is a part-time position based in our Horsham Branch.

Hours: 4 days per week, 9:00am - 4:15pm.

Leave & Relief: Your home branch will be Horsham however your skills and expertise will also be required to cover our Warracknabeal, Rainbow, Nhill & Edenhope branches, so a licence and transport is essential. *Mileage paid.

More focus on you

All new Customer Advisors will benefit from NAB’s tailored career development programs, upskilling and mobility opportunities to ensure they are set-up for success. We also offer:

• Access to banking and financial services discount including competitive rates and reduced fees on home loans, credit cards and insurances
• Extensive range of benefits and discounted offers on Travel, Fitness, Events and Technology
• Variety of leave benefits including parental leave, religious leave, special leave, sporting activities leave and volunteer leave

For more information on NAB Colleague Benefits and Perks visit our website.

A diverse and inclusive workplace works better for everyone

We know that when our colleagues feel valued and celebrated for who they are, our customers experience banking that’s fairer, more accessible, and designed with who they are in mind. That’s why we’ve built a culture of inclusion and respect, where colleague voices are heard and valued, and everyone is supported to bring their authentic selves to work.

Join NAB

At NAB, we’re committed to supporting our colleagues with a comprehensive range of benefits designed to help you thrive both professionally and personally, including enhanced leave options, wellbeing support, access to NAB Perks, and ongoing career development opportunities.