Casual Community Admin & Customer Service Specialist

Glen Innes Severn Council; Glen Innes; On-site; AUD 35,000 - 50,000; Part time

Benefits offered by this job

Salary packaging

Long service leave after 5 years

Corporate wellbeing programs

Employee vaccinations

PPE supplied

Training and development programs

Job summary

Glen Innes Severn Council is seeking a Casual Administration/Customer Service Officer to greet visitors, handle phone enquiries and provide general admin support across council offices in New England NSW. You will assist with reception duties, maintain records and ensure smooth operation of printers and copiers.

The role requires strong customer service, clear communication, and reliable computer skills, plus a current driver’s licence.

Qualifications

• Strong customer service focus.
• Excellent oral and written communication skills.
• Demonstrated attention to detail.
• Sound computer skills.
• Qualifications in Business Administration and/or relevant experience.
• Current drivers licence.

Responsibilities

• Greet customers and other visitors to Council’s offices, provide information and assistance, and issue relevant forms and information pamphlets.
• Answer and screen incoming telephone calls.
• Respond independently to enquiries where possible and refer issues requiring specialist or expert knowledge to staff members who have the appropriate expertise.
• Provide basic support and maintenance for Council’s photocopiers, facsimile machines and printers by checking and ensuring that toner and paper supplies are always maintained in machines and by assisting other staff and maintenance personnel with routine problems.
• Maintains public foyers, reception areas and photocopy / computer rooms to ensure that these areas are kept in a neat and orderly state.
• Assist other staff to carry out sundry administration tasks as required or directed.
• Ensure that information and records are maintained and stored in accordance with relevant policies and procedures, in consultation with Council’s Records Supervisor.

Skills

Customer service

Communication skills

Attention to detail

Computer skills

Driver's licence

Education

Business Administration qualification

Job description

Glen Innes Severn Council is seeking a Casual Administration/Customer Service Officer to greet visitors, handle phone enquiries and provide general admin support across council offices in New England NSW. You will assist with reception duties, maintain records and ensure smooth operation of printers and copiers.

The role requires strong customer service, clear communication, and reliable computer skills, plus a current driver’s licence.