Casual Administration/Customer Service Officer

Glen Innes Severn Council; Glen Innes; On-site; AUD 35,000 - 50,000; Part time

Benefits offered by this job

Salary packaging

Long service leave after 5 years

Corporate wellbeing programs

Employee vaccinations

PPE supplied

Training and development programs

Job summary

Glen Innes Severn Council is seeking a Casual Administration/Customer Service Officer to greet visitors, handle phone enquiries and provide general admin support across council offices in New England NSW. You will assist with reception duties, maintain records and ensure smooth operation of printers and copiers.

The role requires strong customer service, clear communication, and reliable computer skills, plus a current driver’s licence.

Qualifications

• Strong customer service focus.
• Excellent oral and written communication skills.
• Demonstrated attention to detail.
• Sound computer skills.
• Qualifications in Business Administration and/or relevant experience.
• Current drivers licence.

Responsibilities

• Greet customers and other visitors to Council’s offices, provide information and assistance, and issue relevant forms and information pamphlets.
• Answer and screen incoming telephone calls.
• Respond independently to enquiries where possible and refer issues requiring specialist or expert knowledge to staff members who have the appropriate expertise.
• Provide basic support and maintenance for Council’s photocopiers, facsimile machines and printers by checking and ensuring that toner and paper supplies are always maintained in machines and by assisting other staff and maintenance personnel with routine problems.
• Maintains public foyers, reception areas and photocopy / computer rooms to ensure that these areas are kept in a neat and orderly state.
• Assist other staff to carry out sundry administration tasks as required or directed.
• Ensure that information and records are maintained and stored in accordance with relevant policies and procedures, in consultation with Council’s Records Supervisor.

Skills

Customer service

Communication skills

Attention to detail

Computer skills

Driver's licence

Education

Business Administration qualification

Job description

Casual Administration/Customer Service Officer

• From $30.83 per hour (plus casual loading and superannuation)
• Casual positions available across all areas of Council

Council offers a wide range of benefits such as salary packaging (including novated motor vehicle leasing and remote area housing benefits), health and wellbeing programs and employee vaccinations to employees.

Do you want to be part of something challenging and rewarding? Are you passionate about our community? If so, joining the Glen Innes Severn Council might be the right career move for you.

Working for Council means you'll be joining a dedicated team where your individual effort is part of something much bigger – delivering great things for our community.

The Council covers an area of 5,487km2, and is located in the beautiful New England area of NSW. This area encompasses the town of Glen Innes and villages of Deepwater, Emmaville, Glencoe, Wellingrove and Red Range. We're proud of the contribution our community makes to this vibrant, dynamic and attractive area in which to live and work.

Glen Innes offers an attractive lifestyle including a well serviced and friendly rural community, laid back living, short commuting times, affordable housing, easy access to NSW north coast beaches and larger regional centres, and terrific recreational and sporting facilities.

A GREAT PLACE TO WORK

As part of our team you will have the opportunity to make a real difference to our community, working with a diverse range of passionate, supportive and engaging people within a collaborative environment. You will also be part of a workplace that offers competitive employee benefits and opportunities and encourages professional development including:

• Salary packaging(including novated motor vehicle leasing and remote area housing benefits)for all permanent staff
• Long service leave after 5 years
• Corporate wellbeing programs
• Employee vaccinations
• PPE supplied
• Training and development programs

THE POSITION

This position will undertake general administration duties and greets customers and visitors to Council's offices, responding to enquiries made in person or by telephone.

You will:

• Greet customers and other visitors to Council’s offices, provide information and assistance, and issue relevant forms and information pamphlets.
• Answer and screen incoming telephone calls.
• Respond independently to enquiries where possible and refer issues requiring specialist or expert knowledge to staff members who have the appropriate expertise.
• Provide basic support and maintenance for Council’s photocopiers, facsimile machines and printers by checking and ensuring that toner and paper supplies are always maintained in machines and by assisting other staff and maintenance personnel with routine problems.
• Maintains public foyers, reception areas and photocopy / computer rooms to ensure that these areas are kept in a neat and orderly state.
• Assist other staff to carry out sundry administration tasks as required or directed.
• Ensure that information and records are maintained and stored in accordance with relevant policies and procedures, in consultation with Council’s Records Supervisor.

WHO WE ARE LOOKING FOR

• Strong customer service focus
• Excellent oral and written communication skills
• Demonstrated attention to detail
• Sound computer skills
• Qualifications in Business Administration and/or relevant experience
• Current driverslicence

Council is an EEO employer. Women, Aboriginal people and Torres Strait Islanders, people with a disability, and members of racial, ethnic, and ethno-religious minority groups are encouraged to apply.