Casual Aquatics Customer Service Officer

Inner West Council; Inner West; On-site; AUD 37,000 - 52,000; Full time

Benefits offered by this job

Flexible work arrangements

Gym membership from $18.65/week

Job summary

Inner West Council is hiring casual Aquatics Customer Service Officers across our Aquatic and Recreation Centres. In this fast-paced, customer-focused role, you will help aquatic centre users access programs, services and activities that support active and healthy lifestyles.

You will respond to enquiries, resolve issues professionally, and build welcoming relationships with diverse visitors. Prior experience in health, fitness, hospitality or tourism is valued.

Qualifications

• Previous experience in Health, Fitness, Aquatics, Hospitality, Tourism or equivalent industry.
• Experience in a fast-paced high volume customer service environment.
• Demonstrated interpersonal and customer service skills.
• Flexible outlook and ability to resolve problems.
• Organisational and administrative skills.

Responsibilities

• Provide exceptional service to aquatic centre users, helping access programs and activities.
• Respond to enquiries and resolve issues in a welcoming, inclusive environment.
• Build positive relationships with customers in a fast-paced setting.

Skills

Previous experience in Health, Fitness

Customer service in high-volume env

Interpersonal and customer service

Flexible problem-solving

Organisational and admin skills

Job description

Casual Aquatics Customer Service Officer

Job No:IWC17936

About Inner West Council

Inner West Council (IWC) is among Sydney’s larger local metropolitan local government councils looking after a community of 201,000 people living in some of the inner city’s most vibrant, creative, liveable, and diverse suburbs. As we continue to deliver quality, innovative, and inclusive programs and services, we invite you to join in on our journey towards becoming the best council for our community.

The community is at the heart of IWC, and our values ofIntegrity,Respect,Innovation,CompassionandCollaborationare at the centre of everything that we do.

We offer flexible career life balance with hours that allow you to relax and recharge.We offer a variety of flexible work arrangement options(e.g. flexible hours and working from home) where appropriate giving you even greater quality of work life balance.

Permanent employees benefit from our great valuegym membership from $18.65/week giving access to a vast network of gyms in Sydney.

Join a team that makes a positive impact on the health and wellbeing of our community. In this customer-focused role, you will provide exceptional service to a diverse range of aquatic centre users, helping them access programs, services and activities that support active and healthy lifestyles. Working in a fast-paced environment, you will build positive relationships with customers, respond to enquiries, resolve issues professionally, and contribute to a welcoming and inclusive experience for everyone who visits the Inner West Council Aquatic centres.

We currently have multiple casual vacancies available across our Aquatic and Recreation Centres.

Previous applicants need not to apply.

Pleaseread the Position Description to familiarise yourself with all the requirements and conditions of the role.

$32.25 per hour + 25% casual loading + 12% Superannuation

Some of the required skills, experience and qualifications

• Previous experience in Health, Fitness, Aquatics, Hospitality, Tourism or equivalent industry
• Experience in a fast-paced high volume customer service environment
• A demonstrated high level of interpersonal and customer service skills
• Flexible outlook and ability to resolve problems
• Organisational and administrative skills

Enquiries

Lance Goldsmith, Centre Manager - Ashfield Aquatic Centre & Steel Park Water Play on 02 9392 5710

Closing Date

Sunday 15 November 2026, 11:30PM

We recommend you read the Position Description for the role to make sure your application addresses the requirements of the position. Council is an equal opportunity employer and welcomes all applicants. Please advise us within the application if you need support, reasonable adjustments to participate successfully in the recruitment process.

Eligibility for employment/Pre employment Checks
Successful applicants must be eligible to work in Australia and agree to provide information for pre-employment checks as required for the position. This may include police records checks, certified copies of relevant qualifications, Driver’s Licence and proof of work rights in Australia (please refer to the Position Description for the specific qualifications/requirements for the role). Copies of any sighted documents will be kept by IWC for its records as proof of verification.

Inner West Council is proud to be an inclusive and equitable employer

We welcome applicants from all backgrounds and experiences and are committed to reflecting the diversity of our community. We strongly encourage applications from Aboriginal and Torres Strait Islander people, people with disability, culturally and linguistically diverse communities, LGBTQ+ people, veterans, young people, and mature age workers.

This commitment to diversity and inclusion is one of the many reasons we were named the 2023 AR Bluett Award Winner as the most progressive council in NSW. We’re also proud recipients of the 2023 Australian Business Awards Employer of Choice and the 2025 NSW Local Government Excellence Award for Organisational Diversity and Inclusion.

Inner West Council is among Sydney’s larger local government agencies, looking after a vibrant community of 201,000 people living in some of the inner city’s most vibrant, creative, liveable and diverse suburbs. As we continue to deliver quality, innovative and inclusive programs and services, we invite you to join us on our journey towards becoming the best council for our community. We are committed to the principles of Equal Employment Opportunity, WHS, sustainability, continuous improvement and business excellence. The community is at the heart of the organisation, and Council’s values of integrity, respect, innovation, compassion and collaboration guide everything we do. As an organisation committed to child safety, we also recognise the importance of the wellbeing of all children and young people, and the marvelous value they bring to the inner-west community, and it is essential they are safe while taking part in community life. All Council employees share the responsibility to keep them safe while they access services and enjoy Council facilities. Council expects commitment to these values and responsibilities from all its employees as they serve the community and make Inner West a great place to be.