Casual Aquatics Customer Service Officer

Careers at Council; Sydney; On-site; AUD 37,000 - 52,000; Part time

Benefits offered by this job

Gym membership from $18.65/week

Flexible work arrangements

Job summary

Inner West Council in Sydney seeks a Casual Aquatics Customer Service Officer to deliver high-quality service at aquatic facilities. You will assist diverse customers with programs and activities, manage inquiries, and maintain a welcoming, inclusive environment across centres.

The role is casual with flexible hours. Prior experience in health, fitness or customer service is valuable, and you will be part of a large, community-focused council that supports work-life balance.

Qualifications

• Experience in Health, Fitness, Aquatics, Hospitality, Tourism or equivalent industry.
• Experience in a fast-paced high-volume customer service environment.
• A demonstrated high level of interpersonal and customer service skills.
• Flexible outlook and ability to resolve problems.
• Organisational and administrative skills.

Responsibilities

• Provide exceptional service to a diverse range of aquatic centre users, helping them access programs, services and activities.
• Respond to enquiries in a timely and professional manner.
• Resolve issues and escalate where appropriate, contributing to a welcoming and inclusive experience for all visitors.
• Support customers to navigate Centre facilities and activities with a positive attitude.

Skills

Customer service

Interpersonal skills

Problem solving

Administrative skills

Organisational skills

Job description

Casual Aquatics Customer Service Officer

Inner West Council (IWC) is among Sydney’s larger local metropolitan local government councils looking after a community of 201,000 people living in some of the inner city’s most vibrant, creative, liveable, and diverse suburbs. As we continue to deliver quality, innovative, and inclusive programs and services, we invite you to join in on our journey towards becoming the best council for our community.

The community is at the heart of IWC, and our values ofIntegrity,Respect,Innovation,CompassionandCollaborationare at the centre of everything that we do.

We offer flexible career life balance with hours that allow you to relax and recharge.We offer a variety of flexible work arrangement options(e.g. flexible hours and working from home) where appropriate giving you even greater quality of work life balance.

Permanent employees benefit from our great valuegym membership from $18.65/weekgiving access to a vast network of gyms in Sydney.

About the role

Join a team that makes a positive impact on the health and wellbeing of our community. In this customer-focused role, you will provide exceptional service to a diverse range of aquatic centre users, helping them access programs, services and activities that support active and healthy lifestyles. Working in a fast-paced environment, you will build positive relationships with customers, respond to enquiries, resolve issues professionally, and contribute to a welcoming and inclusive experience for everyone who visits the Inner West Council Aquatic centres.

We currently have multiple casual vacancies available across our Aquatic and Recreation Centres.

Previous applicants need not to apply.

Please read thePosition Descriptionto familiarise yourself with all the requirements and conditions of the role.

Council is an equal opportunity employer and welcomes all applicants.

Please advise us within the application if you need support, reasonable adjustments to participate successfully in the recruitment process.

Remuneration

$32.25 per hour + 25% casual loading + 12% Superannuation

Some of the required skills, experience and qualifications

• Previous experience in Health, Fitness, Aquatics, Hospitality, Tourism or equivalent industry
• Experience in a fast–paced high volume customer service environment
• A demonstrated high level of interpersonal and customer service skills
• Flexible outlook and ability to resolve problems
• Organisational and administrative skills

Enquiries

Lance Goldsmith, Centre Manager - Ashfield Aquatic Centre & Steel Park Water Play on 02 9392 5***

Closing Date

Sunday 15 November 2026, 11:30PM

Eligibility for employment/Pre employment Checks

Successful applicants must be eligible to work in Australia and agree to provide information for pre-employment checks as required for the position. This may include police records checks, certified copies of relevant qualifications, Driver’s Licence and proof of work rights in Australia (please refer to the Position Description for the specific qualifications/requirements for the role). Copies of any sighted documents will be kept by IWC for its records as proof of verification.

For more information about work rights in Australia please visit theDepartment of Home Affairswebsite.

Inner West Council is proud to be an inclusive and equitable employer

We welcome applicants from all backgrounds and experiences and are committed to reflecting the diversity of our community. We strongly encourage applications from Aboriginal and Torres Strait Islander people, people with disability, culturally and linguistically diverse communities, LGBTQ+ people, veterans, young people, and mature age workers.

This commitment to diversity and inclusion is one of the many reasons we were named the 2023 AR Bluett Award Winner as the most progressive council in NSW. We’re also proud recipients of the 2023 Australian Business Awards Employer of Choice and the 2025 NSW Local Government Excellence Award for Organisational Diversity and Inclusion.

Reasonable Adjustment Assistance

IWC are intent on respecting the rights and improving opportunities for people with disability. Should you require adjustments or support for your application and throughout the recruitment process and beyond, pleaseClick here for more information on reasonable adjustments