Casino Cage - Area Manager

Crown Sydney; Sydney; On-site; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Fitted uniforms provided and laundered

Generous discounts across Crown hotels

Complimentary meals at on-site staff餐厅

Job summary

Crown Sydney is seeking an experienced Cage Area Manager to lead Cage & Count operations and drive a high-performing team in delivering premium service in a world-class luxury environment.

Reporting to the Cage Operations Manager, you will oversee day-to-day operations, ensure outstanding guest experiences, maintain strict regulatory compliance, and shape team culture in a fast-paced, highly regulated setting.

Qualifications

• Experience in Cage operations or similar regulated gaming environments.
• Proven leadership experience with team development and engagement.
• Strong customer-centric approach in fast-paced service environments.
• Experience with cash handling, reconciliation and financial controls.
• Excellent communication and stakeholder management skills.
• Ability to perform under pressure in a regulated environment.
• Flexibility to work across a 24/7 roster.
• Eligibility to obtain and maintain a Casino Special Employee Licence.

Responsibilities

• Lead and support Cage operations to ensure efficiency, accuracy, and compliance
• Deliver exceptional, personalised guest service with every interaction
• Coach, develop, and inspire team members to achieve high performance
• Collaborate across departments to support seamless operations and premium service standards
• Maintain strong attention to financial processes, including cash handling and reconciliation
• Uphold regulatory requirements and licensing standards

Skills

Cage operations

Leadership

Customer service

Cash handling

Communication

Regulatory compliance

Roster flexibility

Stakeholder management

Job description

Better begins here Crown Resorts is a great place to visit and it’s an even better place to work, a place where you can play your part in creating fun, memorable, world-class experiences for our guests and our people. We value passion, optimism, and an appetite for change - for the better. Here, you’ll be part of the team, empowered to explore more, experience more and supported by your leader to grow and develop.

The role

At Crown Sydney, we create exceptional experiences in a world-class luxury environment. We are looking for an experienced and motivated Cage Area Manager to lead our Cage & Count operations and inspire a high-performing team to deliver service excellence. Reporting to the Cage Operations Manager, you will oversee day-to-day operations, ensuring outstanding guest experiences, strong team performance, and strict compliance within a highly regulated environment. This is a pivotal leadership role where you’ll shape both operational outcomes and team culture.

Key responsibilities

• Lead and support Cage operations to ensure efficiency, accuracy, and compliance
• Deliver exceptional, personalised guest service with every interaction
• Coach, develop, and inspire team members to achieve high performance
• Collaborate across departments to support seamless operations and premium service standards
• Maintain strong attention to financial processes, including cash handling and reconciliation
• Uphold regulatory requirements and licensing standards

About you

You are a confident and hands-on leader with a passion for customer service and operational excellence. You thrive in fast-paced environments and bring strong attention to detail and integrity to everything you do.

• Experience in Cage operations - preferred
• Proven leadership experience with a focus on team development and engagement
• Strong customer-centric mindset, ideally gained in a face-to-face service environment
• Experience in cash handling, reconciliation, and financial controls
• Excellent communication and stakeholder management skills
• Ability to perform under pressure in a dynamic, regulated environment
• Flexibility to work across 24/7 roster
• Eligibility to obtain and keep a Casino Special Employee Licence

What we offer you

Opportunities for career advancement and growth.

• Fitted uniforms provided and laundered by Crown.
• Generous discounts across all Crown hotels and restaurants Australia wide
• Complimentary meals at our on-site staff restaurant
• Access to discounts with our various corporate partners across travel, insurance, heath & wellbeing, banking & finance, technology, parking

On top of exciting career possibilities, we offer better exposure to experiences and learning. To see our range of benefits and opportunities visit Crown Resorts Careers.

Our Crown Community celebrates uniqueness and embraces diversity. We welcome the creativity, insights and experiences from people of different race, age, religion, cultural background, gender, people with disability, people who identify as LGBTIQ+ and Aboriginal and Torres Strait Islander; people like you.

Crown Resorts is a great place to visit and it’s an even better place to work, a place where you can play your part in creating joyful experiences for our guests and our people.

Our Talent Community is a place to stay connected with life at Crown Resorts. Register for access to curated career content and stay in the know on what’s happening at Crown. We’ll be in touch from time to time to share updates on events, new restaurant launches and popups, behind the scenes content, insider news, team stories, career tips and more. Stay connected as you explore career possibilities. You can expect better exposure, opportunities, experiences, and learning. It’s a place where you can create joy for the people who visit us, the cities we live in and the teams we work with. Supported by your leader, you can enjoy a better balance in your lifestyle and feel a better you.