CASE MANAGERS – ASSERTIVE OUTREACH PROGRAM (young people)

ICYS Ipswich Community Youth Service Inc; Ipswich City; On-site; AUD 53,000 - 76,000; Full time

Benefits offered by this job

Salary packaging up to $15,900

Negotiated shifts 8:00am–8:00pm

Staff EAP access

Job summary

ICYS Ipswich Community Youth Service Inc is creating an Assertive Outreach Program to support young people aged 12 to under 18 who are under Child Safety intervention. We are hiring Case Managers for a new regional service in Ipswich/West Moreton.

These are full‑time roles requiring hands-on, relationship-based outreach. You will coordinate supports, work with Child Safety and families, and respond to high-risk situations with trauma-informed care.

Qualifications

• Demonstrated case management experience with young people experiencing complex needs.
• Experience in child protection, youth justice, out-of-home care, homelessness or related sectors.
• Sound judgement, resilience and confidence responding to complex and high-risk situations.
• Strong engagement, assessment, risk management and relationship-building skills.
• A trauma-informed, culturally responsive and collaborative approach.
• Relevant tertiary qualifications in social work, human services, youth work or related discipline.

Responsibilities

• Provide relationship-based outreach support to young people to improve safety, stability and wellbeing.
• Coordinate practical supports and work with Child Safety, families and other services.
• Meet young people where they are, in complex environments, to find effective solutions.

Skills

Case management

Trauma-informed

Cultural responsiveness

Relationship-building

Engagement skills

Education

Tertiary qualifications in social work / human services / youth work

Job description

ICYS Ipswich Community Youth Service Inc – Ipswich QLD

CASE MANAGERS – ASSERTIVE OUTREACH PROGRAM

Multiple Full-Time Positions | Exciting New Program | Ipswich / West Moreton

SCHADS Award Level 4, commencing $46.70 | Salary Packaging | Negotiated Shifts

Be part of something new. Make a difference where it matters most!

ICYS Ipswich Community Youth Service is excited to be establishing a brand-new Assertive Outreach Program across the West Moreton region, and we're looking for enthusiastic, experienced and committed Case Managers to join our team!

This is a fantastic opportunity to help shape a new regional service, work alongside passionate professionals and make a meaningful difference in the lives of some of our most vulnerable young people.

If you thrive on building relationships, thinking creatively and making things happen for young people, we'd love to hear from you!

About the Opportunity

Our new Assertive Outreach Program will provide proactive, intensive and flexible support to young people aged 12 to under 18 who are subject to statutory Child Safety intervention and are disengaging from placements and/or living outside approved placements.

As a Case Manager, you'll provide relationship-based outreach support, working alongside young people to improve their safety, stability and wellbeing. You'll build trust, respond to complex situations, coordinate practical supports and work collaboratively with Child Safety, families and other services.

This isn't traditional desk-based case management. We're looking for professionals who are confident working in complex environments, willing to meet young people where they're at, and committed to finding solutions when traditional approaches aren't working.

For further information, please review the full position description: ICYS PD_Assertive Outreach Case Manager.pdf.

What We're Looking For

We're seeking experienced, motivated professionals who bring:

• Demonstrated case management experience with young people experiencing complex needs.

• Experience in child protection, youth justice, out-of-home care, homelessness or related sectors.

• Sound judgement, resilience and confidence responding to complex and high-risk situations.

• Strong engagement, assessment, risk management and relationship-building skills.

• A trauma-informed, culturally responsive and collaborative approach.

• Relevant tertiary qualifications in social work, human services, youth work or a related discipline.

Aboriginal and Torres Strait Islander Professionals Encouraged to Apply

ICYS is committed to culturally safe and responsive service delivery. We are particularly keen to hear from experienced Aboriginal and Torres Strait Islander professionals who bring cultural knowledge, community connections and a passion for improving outcomes for young people.

All positions are open to suitably qualified applicants from all backgrounds.

Why Join ICYS?

• Be part of an exciting new regional program and help shape its development.

• Multiple full-time positions available, with staged recruitment and commencement.

• SCHADS Award Level 4 remuneration, plus superannuation and applicable entitlements.

• Salary packaging benefits of up to $15,900 to increase your take-home pay.

• Negotiated shifts between 8:00am and 8:00pm, Monday to Friday – later starts may suit!

• Access to staff EAP and associated benefits.

• Supportive team environment and development opportunities.

• Join an established community-based youth organisation supporting young people since 1983.

Ready to Join Our Team?

If you're an enthusiastic and experienced professional looking for a rewarding new challenge, we'd love to hear from you!

Applications will be reviewed progressively, with recruitment and commencement staged according to program requirements.