Case Manager

IFYS Limited.; Gold Coast City; On-site; AUD 93,000 - 127,000; Full time

Benefits offered by this job

Five weeks leave

Salary packaging

Wellbeing reimbursement

Professional development

EAP access

In-house training

CALM app access

Job summary

IFYS Limited. is seeking a Case Manager in Coomera to lead a frontline residential program and guide a team of Youth Workers. You will drive high standards of care and safety for children and young people in a supportive living environment.

The role requires a demonstrated leadership background, a relevant qualification, and strong relationship-building with stakeholders, while ensuring compliance and ongoing staff development.

Qualifications

• Experience in a leadership position in a similar field.
• A relevant tertiary qualification (Diploma level or higher).
• Knowledge of relevant legislation and best practices.

Responsibilities

• Manage and oversee the day to day running of the program.
• Provide leadership and management to all staff including supervision and development.
• Ensure the program provides trauma informed therapeutic care to young people within a safe, clean and hygienic environment.
• Manage positive relationships with all stakeholders.
• Ensure the program adheres to all reporting and documentation requirements.
• Write Safety Plans and contribute to Positive Behaviour Support Plans.
• Attend critical appointments with young people and facilitate/attend relevant meetings.
• Complete rosters that reflect smart rostering and industrial compliance.
• Plan and conduct developmentally appropriate individual and group activities aligned with Case Plans.
• Contribute to onboarding, induction and training of new staff.

Skills

Leadership

Case management

Stakeholder engagement

Communication

Team supervision

Strategic planning

Education

Diploma or higher

Job description

Job Category: Community Services & Development

Why IFYS?

At IFYS, we’re committed to creating a supportive environment where both our clients and staff feel valued, respected, and empowered.

We believe our people are our greatest strength. That’s why we continually assess and invest in staff wellbeing through initiatives like the Sanctuary Model of Care, which promotes emotional, social, and physical wellness across our organisation.

Job Description

About the opportunity

IFYS has an exciting opportunity for a skilled and motivated leader to fill the role ofCase Managerin Coomera. This position is a frontline management position overseeing one residential program and a team of Residential Youth Workers.

As aCase Manager you willmake a positive impact in the lives of children and young people by ensuring they are provided high standards of care in a safe living environment.

What's on offer?

• Permanent leadership role based in Coomera
• Full-time role, Monday to Friday roster
• Salary base $110,350 per annum + superannuation –IFYS is committed to gender pay equity
• Five weeks annual leave per annum
• Not-for-profit salary packaging options to increase take home pay (package up to $15,900 per FBT year)
• Career and professional development opportunities
• Skilled leadership and supportive team environment
• Unique in-house training opportunities including Therapeutic Crisis Intervention, Preventing Child Sexual Exploitation and Sanctuary training
• Annual $250 personal wellbeing reimbursement benefits towards eligible activities
• Free access to the CALM Premium App & Flight Centre personal travel discounts
• Access to the Employee Assistance Program (EAP)

Key responsibilities

• Manage and oversee the day to day running of the program
• Provide leadership and management to all staff including supervision and development
• Ensure that the program provides trauma informed therapeutic care to young people within a safe, clean and hygienic environment
• Manage positive relationships with all stakeholders
• Ensure the program adheres to all reporting and documentation requirements
• Write Safety Plans and contribute to Positive Behaviour Support Plans
• Attend critical appointments with young people and facilitate/attend relevant meetings
• Complete rosters that reflect smart rostering and industrial compliance
• Plan and conduct developmentally appropriate individual and group activities consistent with meeting the young people’s needs and goals in line with Case Plans
• Contribute to efficient and comprehensive on boarding, induction and training of new staff

Requirements for the role

• Experience working in a leadership position in a similar field
• A relevant tertiary qualification, Diploma level or higher
• Knowledge of relevant legislation and best practices
• Excellent interpersonal and communication skills, with the ability to build and maintain effective relationships with all stakeholders
• Demonstrated leadership abilities, including the capacity to motivate and empower a team to achieve positive outcomes
• Sound judgment, problem-solving skills, and the ability to handle crisis situations calmly and effectively
• Exceptional time management and prioritisation skills
• Demonstrated experience in maintaining program compliance
• A continuous learning mindset

Must hold or be willing to obtain if successful

• Valid Queensland driver’s license with no restrictions
• QLD Working with Children Check (Paid Blue Card)
• Licensed Care Suitability Check (LCS2)
• National Crime Check (IFYS will complete a new check through our systems)
• Ability to provide two recent line manager referencesincluding your current employer

Application and assessment process

When submitting your application, please include your current CV and a cover letter outlining your suitability for the role. Shortlisted candidates will be asked to participate in Psychometric and Cognitive assessments.

We are an inclusive workplace that celebrates diversity and difference in our communities. We encourage applications from individuals who identify as Aboriginal or Torres Strait Islander.

If you would like further information on this role, please [e-mail] call[phone]to speak to Daniellefrom the Recruitment team.

Applications close: 5:00 pm Friday the 16th of October 2026

We are deeply committed to the wellbeing, safety, cultural identity and dignity of every individual who accesses our services, including children, young people, adults and people with disabilities. As part of this commitment, we uphold best practice standards and adhere to the Human Services Quality Framework, NDIS Practice Standards and National Principles for Child Safe Organisations.

It is an offence to apply to work in a child related business regulated by the blue card system if you are a restricted person/negative notice holder.