Outreach Case Manager

uWorkin; Townsville City; On-site; AUD 65,000 - 75,000; Full time

Benefits offered by this job

Employee Assistance Program (EAP)

Salary Sacrifice option

Discount Store for reduced-price products

Job summary

uWorkin is seeking an Outreach Case Manager for its Townsville team, focusing on supporting young people under Child Safety Orders. This full-time role requires providing hands-on, trauma-informed assistance, ensuring youth gain stability and independence.

The ideal candidate will have a qualification in Social Work or Psychology, a minimum of 2 years’ experience in similar fields, and strong communication and interpersonal skills.

Join us at uWorkin, where you can make a significant impact in the lives of young people!

Qualifications

• Minimum 2 years’ experience in Child Protection or complex-needs youth case management.
• Ability to communicate effectively with clients and their families.
• Solid knowledge of Child Protection Orders and relevant QLD legislation.

Responsibilities

• Deliver trauma-informed support to young people under Child Safety Orders.
• Provide emergency outreach support to young people in the community.
• Develop and monitor case plans in partnership with Child Safety and families.

Skills

Communication skills

Interpersonal skills

Cultural awareness

Crisis response

Risk assessment

Education

Qualification in Social Work, Psychology, Youth Work, or related field

Minimum Certificate IV in Child, Youth and Family Intervention or equivalent

Job description

Position Available:

Outreach Case Manager

Location:

Townsville, QLD

Contract:

Full-time

About the Company

Enabling Pathways Community is a non-profit division deeply rooted in the ethos of collective empowerment and social harmony. Our mission is to implement community intervention strategies and broad-spectrum initiatives that uplift and support diverse community members. With a focus on inclusivity, we dedicate ourselves to creating programs that address the pressing needs of the community, from health and wellbeing to education and employment. Our services are designed not only to assist but to inspire community members to engage actively in their own growth and the betterment of society.

Make a difference in the lives of young people navigating complex care and protection journeys.

At Enabling Pathways, we believe in empowering lives and enabling futures. We're on the lookout for a passionate, skilled Outreach Case Manager to join our Townsville-based Child Safety team.

You’ll deliver hands‑on, trauma‑informed support to young people under Child Safety Orders—including outreach to homes, services, and community spaces. You’ll provide consistent, youth‑centered case management, collaborate with key stakeholders, and walk alongside young people as they navigate permanency, stability, or transition to independent adulthood.

What You’ll Be Doing:

As an Outreach Case Manager, you will support young people to meet their immediate needs and help build a sense of stability and connection. Your role includes:

• Providing emergency outreach support to young people in the community
• Assisting young people to access essential resources and build safe, caring relationships
• Supporting engagement with education, employment, or training opportunities
• Helping to maintain and strengthen positive peer, family, and cultural relationships
• Supporting young people in their journey toward adulthood and independence
• Developing and monitoring case plans in partnership with Child Safety, families, and the young person.
• Providing wraparound support for wellbeing, safety, cultural connection, housing, education, legal, and health needs.
• Embedding harm minimisation principles and life skills into everyday practice.
• Maintaining high-quality documentation, Safety planning, progress notes, assessments, and compliance reporting.
• As an integral part of the care team you will be required to attend team meetings, external stakeholder, and multi‑agency planning sessions.

Skills & Experience:

• A qualification in Social Work, Psychology, Youth Work, or a related field.
• Minimum 2 years’ experience in Child Protection or complex‑needs youth case management.
• Ability to communicate effectively
• Excellent communication (written and verbal) and interpersonal skills, including working and communicating effectively with clients, their families, community agencies and other professionals.
• Ability to work in a busy environment, both independently and as a part of a team.
• Comply with & understand all privacy and confidentiality policies.
• Cultural awareness of all backgrounds.
• Solid knowledge of Child Protection Orders, case planning processes, and relevant QLD legislation.
• Confidence in crisis response, risk assessment, and culturally responsive practice (particularly with Aboriginal and Torres Strait Islander young people)
• Ability to work independently and flexibly in community‑based outreach settings.
• Ability to travel outside of Townsville Region is a requirement

Mandatory Requirements:

• Proof of citizenship (passport, birth certificate or citizenship certificate) or VISA if applicable.
• Current QLD Open Driver's License.
• Must hold a QLD Working with Children Blue Card.
• Hold a current First Aid (HLTAID011) and CPR (HLTAID009) Certificate.
• A clean National Police check less than 6 months old.
• PeakCare Training Certificates: Hope and Healing for Residential Care, Positive Behaviour Support & Managing High Risk Behaviours, Water Safety Awareness, Child Sexual Exploitation Awareness
• Infection Prevention and Control (PPE) Training
• Minimum Certificate IV in Child, Youth and Family Intervention or equivalent
• Willing to undergo training in specific courses to support our client’s needs

Why Us?

Essence of Care:

Immerse yourself in the heart of care at Enabling Pathways, where compassion extends beyond the workplace to directly impact the lives of our clients. Just as our team passionately fosters meaningful connections, we reciprocate that care for our employees and their families. Join us, where the impact you create daily is celebrated, and your well‑being is at the core of our shared journey.

Competitive Salaries & Financial Flexibility:

Elevate your career with us and enjoy competitive salaries that reflect your dedication and expertise. Additionally, take advantage of our Salary Sacrifice option, empowering you to optimise your financial benefits.

Employee Well‑being:

As part of our commitment, we've partnered with Employment Hero to provide exclusive benefits, including a Discount Store for reduced‑price products, Hero Points for recognition and rewards, and access to wellness content covering financial, physical, and mental education. Elevate your career with perks that make your employment truly rewarding.

Employee Assistance Program (EAP):

Uplift your well‑being with our robust Employee Assistance Program (EAP). Access resources that empower you to conquer challenges, ensuring you're not just surviving but thriving in both your personal and professional life.

Cross‑Functional Learning:

Dive into a dynamic, collaborative space that thrives on cross‑functional learning. Unleash your potential by exploring diverse roles, working hand‑in‑hand with colleagues to expand your skill set and knowledge.

Colleague Collaboration:

Join a team where learning is an adventure! Our culture not only encourages but celebrates collaboration with colleagues. Get ready to be inspired by shared experiences and continuous learning.