Case Manager

IFYS Ltd; Townsville City; On-site; AUD 95,000 - 116,000; Full time

Benefits offered by this job

Salary packaging

Career development

In-house training

EAP access

Staff travel discounts

Job summary

IFYS Ltd. invites a skilled Case Manager to lead a residential program in Townsville. You will oversee daily operations and supervise a team of Residential Youth Workers, ensuring high standards of care in a safe living environment for children and youth.

The role focuses on trauma-informed care, stakeholder engagement, and strong governance with opportunities for professional development and in-house training, including Therapeutic Crisis Intervention and Sanctuary training.

Qualifications

• A relevant tertiary qualification at Diploma level or higher.
• Knowledge of relevant legislation and best practices.
• Excellent interpersonal and communication skills with stakeholders.
• Capacity to motivate and empower a team to achieve positive outcomes.

Responsibilities

• Manage day-to-day running of the program.
• Provide leadership and supervision to staff.
• Ensure trauma-informed therapeutic care in a safe environment.
• Maintain relationships with stakeholders.
• Ensure reporting and documentation compliance.
• Write Safety Plans and contribute to Behaviour Support Plans.
• Attend critical appointments with young people and relevant meetings.
• Create rosters reflecting smart rostering and compliance.
• Plan developmentally appropriate activities aligned with Case Plans.
• Support onboarding and training of new staff.

Skills

Leadership experience

Interpersonal skills

Communication skills

Crisis management

Time management

Problem solving

Stakeholder relations

Team motivation

Education

Diploma or higher

Job description

At IFYS, our overarching goal is to foster an environment that nurtures the growth and development of all individuals who come into contact with us. We strive to ensure that those who engage with our services feel valued, supported, and inspired. Equally vital is our commitment to cultivate the same sense of well-being among our dedicated staff members.

Why IFYS?

At IFYS, our overarching goal is to foster an environment that nurtures the growth and development of all individuals who access our services. We strive to ensure that those who engage with our services feel valued, supported, and inspired. Equally vital is our commitment to cultivate the same sense of well-being among our dedicated staff members.

We firmly believe that our most valuable asset is our people, and as such, we continuously assess and enhance our framework of support. We readily implement new practices and procedures, such as the Sanctuary Model of Care, which actively promotes emotional, social, moral, and physical well-being for both our staff and clients.

About the opportunity

IFYS has an exciting opportunity for a skilled and motivated leader to fill the role of Case Manager in Townsville. This position is a frontline management position overseeing one residential program and a team of Residential Youth Workers. Case Managers make a positive impact in the lives of children and young people by ensuring they are provided high standards of care in a safe living environment.

What's on offer?

• Permanent leadership role based in Townsville
• Full-time role, Monday to Friday roster
• Salary base $105,349.92 per annum + super
• Not-for-profit salary packaging options to increase take home pay (package up to $15,900 per FBT year)
• Career and professional development opportunities
• Skilled leadership and supportive team environment
• Unique in-house training opportunities including Therapeutic Crisis Intervention training, Preventing Child Sexual Exploitation and Sanctuary training
• Free access to the CALM Premium App & Flight Centre personal travel discounts
• Access to the Employee Assistance Program (EAP)

Key responsibilities

• Manage and oversee the day to day running of the program
• Provide leadership and management to all staff including supervision and development
• Ensure that the program provides trauma informed therapeutic care to young people within a safe, clean and hygienic environment
• Manage positive relationships with all stakeholders
• Ensure the program adheres to all reporting and documentation requirements
• Write Safety Plans and contribute to Positive Behaviour Support Plans
• Attend critical appointments with young people and facilitate/attend relevant meetings
• Complete rosters that reflect smart rostering and industrial compliance
• Plan and conduct developmentally appropriate individual and group activities consistent with meeting the young people's needs and goals in line with Case Plans
• Contribute to efficient and comprehensive on boarding, induction and training of new staff

Requirements for the role

• Experience working in a leadership position in a similar field
• A relevant tertiary qualification, Diploma level or higher
• Knowledge of relevant legislation and best practices
• Excellent interpersonal and communication skills, with the ability to build and maintain effective relationships with all stakeholders
• Demonstrated leadership abilities, including the capacity to motivate and empower a team to achieve positive outcomes
• Sound judgment, problem-solving skills, and the ability to handle crisis situations calmly and effectively
• Exceptional time management and prioritisation skills
• Demonstrated experience in maintaining program compliance
• A continuous learning mindset

Must hold or be willing to obtain if successful

• Valid Queensland driver's license with no restrictions
• QLD Working with Children Check (Paid Blue Card)
• Licensed Care Suitability Check (LCS2)
• National Crime Check (IFYS will complete a new check through our systems)

Applications close Friday the 10th of October. Applications received after this date will be accepted but may not become part of the initial candidate pool.