Case Manager

IFYS; Gold Coast City; On-site; AUD 105,000 - 125,000; Full time

Benefits offered by this job

Five weeks annual leave

Salary packaging up to 15,900 AUD

Professional development

EAP access

Wellbeing reimbursement

In-house training

CALM Premium App access

Job summary

IFYS in Coomera is seeking a skilled Case Manager to lead one residential program and supervise a team of Residential Youth Workers. You will ensure high standards of care in a safe living environment and provide trauma-informed support to young people.

This permanent full-time role offers five weeks leave, salary base of 110,350 AUD per annum plus superannuation, not-for-profit salary packaging up to 15,900 AUD, and opportunities for professional development in a supportive team.

Qualifications

• Leadership experience in a similar field.
• Diploma level or higher qualification.
• Knowledge of relevant legislation and best practices.
• Excellent interpersonal and communication skills with stakeholders.
• Demonstrated leadership abilities and ability to motivate a team.
• Good judgement, problem-solving, and crisis management abilities.

Responsibilities

• Oversee day-to-day running of the residential program.
• Provide leadership and supervision to all staff, including development.
• Ensure trauma-informed therapeutic care in a safe environment.
• Maintain positive relationships with stakeholders.
• Ensure reporting and documentation compliance.
• Contribute to safety plans and behaviour support plans.
• Attend meetings and rosters with smart planning.
• Plan activities aligned with young people’s needs and case plans.
• Contribute to onboarding and training of new staff.

Skills

Leadership

Staff supervision

Communication

Crisis management

Time management

Education

Diploma level or higher

Job description

Why IFYS?

At IFYS, we’re committed to creating a supportive environment where both our clients and staff feel valued, respected, and empowered.

Introduction

At IFYS, we’re committed to creating a supportive environment where both our clients and staff feel valued, respected, and empowered.

We believe our people are our greatest strength. That’s why we continually assess and invest in staff wellbeing through initiatives like the Sanctuary Model of Care, which promotes emotional, social, and physical wellness across our organisation.

Description

IFYS has an exciting opportunity for a skilled and motivated leader to fill the role of Case Manager in Coomera. This position is a frontline management position overseeing one residential program and a team of Residential Youth Workers.

As a Case Manager you will make a positive impact in the lives of children and young people by ensuring they are provided high standards of care in a safe living environment.

What's on offer?

• Permanent leadership role based in Coomera
• Full-time role, Monday to Friday roster
• Salary base $110,350 per annum + superannuation - IFYS is committed to gender pay equity
• Five weeks annual leave per annum
• Not-for-profit salary packaging options to increase take home pay (package up to $15,900 per FBT year)
• Career and professional development opportunities
• Skilled leadership and supportive team environment
• Unique in-house training opportunities including Therapeutic Crisis Intervention, Preventing Child Sexual Exploitation and Sanctuary training
• Annual $250 personal wellbeing reimbursement benefits towards eligible activities
• Free access to the CALM Premium App & Flight Centre personal travel discounts
• Access to the Employee Assistance Program (EAP)

Key Responsibilities

• Manage and oversee the day to day running of the program
• Provide leadership and management to all staff including supervision and development
• Ensure that the program provides trauma informed therapeutic care to young people within a safe, clean and hygienic environment
• Manage positive relationships with all stakeholders
• Ensure the program adheres to all reporting and documentation requirements
• Write Safety Plans and contribute to Positive Behaviour Support Plans
• Attend critical appointments with young people and facilitate/attend relevant meetings
• Complete rosters that reflect smart rostering and industrial compliance
• Plan and conduct developmentally appropriate individual and group activities consistent with meeting the young people’s needs and goals in line with Case Plans
• Contribute to efficient and comprehensive on boarding, induction and training of new staff

Requirements For The Role

• Experience working in a leadership position in a similar field
• A relevant tertiary qualification, Diploma level or higher
• Knowledge of relevant legislation and best practices
• Excellent interpersonal and communication skills, with the ability to build and maintain effective relationships with all stakeholders
• Demonstrated leadership abilities, including the capacity to motivate and empower a team to achieve positive outcomes
• Sound judgment, problem-solving skills, and the ability to handle crisis situations calmly and effectivelyExceptional time management and prioritisation skills
• Demonstrated experience in maintaining program compliance
• A continuous learning mindset

Must hold or be willing to obtain if successful

• Valid Queensland driver’s license with no restrictions
• QLD Working with Children Check (Paid Blue Card)
• Licensed Care Suitability Check (LCS2)
• National Crime Check (IFYS will complete a new check through our systems)
• Ability to provide two recent line manager references (including your current employer)

Application and assessment process

We are an inclusive workplace that celebrates diversity and difference in our communities. We encourage applications from individuals who identify as Aboriginal or Torres Strait Islander.

If you would like further information on this role, please email [e-mail] or call [phone] to speak to Danielle from the Recruitment team.

Applications close

5:00 pm Friday the 16th of October 2026

We are deeply committed to the wellbeing, safety, cultural identity and dignity of every individual who accesses our services, including children, young people, adults and people with disabilities. As part of this commitment, we uphold best practice standards and adhere to the Human Services Quality Framework, NDIS Practice Standards and National Principles for Child Safe Organisations.

It is an offence to apply to work in a child related business regulated by the blue card system if you are a restricted person/negative notice holder.