Senior Case Manager

Allianz; Sydney; Hybrid; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Inclusive culture

Work-life balance

Career development

Financial well-being perks

Job summary

Allianz in Sydney seeks a Senior Case Manager to manage a portfolio of self-insured and commercial claims. You will guide claimants through case and injury management programs, ensuring timely actions and a positive customer experience.

The role emphasizes mentoring other case managers, leveraging emerging technologies, and contributing to a supportive, inclusive culture with hybrid work arrangements and growth opportunities.

Qualifications

• Minimum of 2 years case management experience within NSW Workers Compensation, either for a Self-Insurer or Work Cover NSW.
• Experience in supporting people who have sustained complex injuries.
• Empathetic, customer-focused approach.
• Ability to handle challenging situations professionally and responsively.

Responsibilities

• Manage an assigned portfolio of claims for self-insured clients.
• Support customers through Case Management and Injury Management programs.
• Ensure all actions are completed on time with quality customer experience in mind.
• Develop trusted relationships with customers you support.
• Mentor other case managers within the team and contribute ideas for improvement.

Skills

Case management

Customer service

Mentoring

Digital literacy

Job description

SENIOR CASE MANAGER – PERSONAL INJURY & COMMERCIAL – SYDNEY | CHARLESTOWN

At Allianz,we’reproud to be named one of the Best Workplaces in Australia 2026and a Great Place to Work. As a leading global insurance and asset management brand, we prioritise care for our customers, the planet, and each other. We hire thevery bestpeople to further our commitment to caring and securing the future for our customers.

We offer an inclusive workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back to the community and feel proud to be a part of an organisation doing meaningful work that matters while supporting sustainability, mental health, and well-being.

Let’s care for tomorrow, so we can create a better future together, for everyone.

About the role

The primary purpose of the Senior Case Manager role is to effectively manage an assigned portfolio of claims for our self-insured clients.

• Supporting customers step-by-step through our Case Management and Injury Management programs
• Ensuring all case management actions are completed on time and with quality of a positive customer experience in mind
• Developing trusted relationships with the customers that you support
• Providing ideas and innovations that support the team in being better
• Having an attitude that empathises with the needs of the injured worker and a desire to help them in their recovery

About you

• Minimum of 2 years case management experience within NSW Workers Compensation, either for a Self-Insurer or Work Cover NSW
• Experience in supporting people who have sustained complex injuries
• An empathetic style and customer focused approach which allows you to ‘walk in our customer's shoes
• The ability to handle challenging situations and to act in a professional and responsive manner
• Mentoring other case managers within the team
• A passion for leveraging emerging technologies to stay ahead in a rapidly evolving digital landscape

Benefits and perks

• Inclusive Culture: Join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every day!
• Work-life balance: Enjoy our flexible, hybrid work arrangements, and tailored workplace adjustments, where possible.
• Career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources.
• Financial and Well-being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program- own a piece of your employer!

About Allianz Group

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees,their ambitions,dreams and challenges,is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore,to grow and to shape a better future for our customers and the world around us.

At Allianz,we stand for unity:we believe that a united world is a more prosperous world,and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace,where people and performance bothmatters,and nurtures a culture grounded in integrity,fairness,inclusionand trust.

We therefore welcome applications regardless of ethnicity or cultural background,age,gender,nationality,religion,social class,disability or sexual orientation,or any other characteristics protected under applicable local laws and regulations.

Adjustments and support

If you require any support and adjustments toparticipateequitably in our recruitment process, we encourage you to reach out to*******@allianz.com.aufor a confidential conversation.