Case Manager – Housing & Homelessness (NT)

Mission Australia; Northern Territory; Hybrid; AUD 85,000 - 104,000; Full time

Benefits offered by this job

Not-for-profit salary packaging

Counselling services

Volunteer opportunities

Extra annual leave

Job summary

Mission Australia Batchelor Transitional Accommodation Service seeks a Case Manager to deliver trauma-informed, culturally safe case management for residents transitioning to long-term housing. You will assess needs, develop tailored plans, and coordinate housing, health, and support services on-site at Coomalie Creek NT.

With a focus on Aboriginal communities, you will build trust, manage documentation, and support residents toward tenancy readiness and sustainable outcomes.

Qualifications

• Minimum two years' experience in homelessness, housing or related human services.
• Degree or diploma in community services, social work or related discipline.
• Trauma informed case management and advocacy experience preferred.
• Ability to build trust with Aboriginal individuals, families and communities.

Responsibilities

• Deliver person-centred case management with assessments, plans and housing transition plans.
• Conduct intake, risk assessments and ongoing reviews of support requirements.
• Support tenancy readiness and independent living skills for residents.
• Coordinate referrals to housing, health, legal, financial and cultural services.
• Maintain accurate case notes and funding compliance documentation.

Skills

Case management

Trauma informed practice

Cultural safety

Communication

Time management

Education

Relevant degree or diploma in community services / social work

Job description

Mission Australia Batchelor Transitional Accommodation Service seeks a Case Manager to deliver trauma-informed, culturally safe case management for residents transitioning to long-term housing. You will assess needs, develop tailored plans, and coordinate housing, health, and support services on-site at Coomalie Creek NT.

With a focus on Aboriginal communities, you will build trust, manage documentation, and support residents toward tenancy readiness and sustainable outcomes.