Case Manager - DFV

The Salvation Army (NSW) Prpty Trust atf Social Work; Sydney; On-site; AUD 75,000 - 105,000; Full time

Benefits offered by this job

Salary packaging

Flexible working conditions

Health, fitness and financial benefits

Paid parental leave

Leave purchase scheme

Job summary

The Salvation Army is seeking a compassionate DFV Case Manager – Refuge & Outreach to provide specialist case management for women and children experiencing domestic and family violence in Sydney's Inner West, with travel across service locations. This full-time role is SCHADS Award Level 5 and requires a genuine occupational qualification under NSW law.

Join a values-driven team delivering refuge and outreach support, safety planning, housing and service access, and recovery‑oriented care while

Qualifications

• Experience in domestic and family violence sector.
• Strong knowledge of risk assessment, safety planning, and recovery‑oriented practice.
• Experience with clients with complex needs including mental health and AOD concerns.
• Understanding of trauma-informed and culturally safe practice.
• Ability to work collaboratively with clients and external service providers.

Responsibilities

• Provide welcoming and responsive support to women seeking assistance in refuge and community settings.
• Deliver culturally safe and appropriate support to First Nations women and families.
• Build strong therapeutic relationships that encourage self-determination and participation.
• Undertake ongoing risk assessments, safety planning, and case management.
• Develop and review individual case plans in partnership with clients.
• Support clients to access housing, health, legal, financial, and community services.
• Advocate on behalf of clients and strengthen referral pathways with external agencies.
• Provide outreach support to women transitioning into stable accommodation.
• Maintain accurate client records and case notes in line with organizational standards.
• Participate in team meetings, supervision, training, and community engagement activities.
• Contribute to the day-to-day operations of the refuge, including intake and recovery activities.
• Participate in an after-hours on-call roster as required.

Skills

DFV risk assessment

Case management

Trauma-informed practice

Communication skills

Collaborative work with external agenc

Education

Degree in Social Work, Psychology, or related field

Job description

Number of Positions Available: 1

ABOUT US

The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity.

Why this role matters

Are you passionate about supporting women and children impacted by domestic and family violence? Do you want to work in a values-driven organisation that empowers recovery, safety, and long-term wellbeing? The Salvation Army Family Violence Stream provides a broad range of specialist programs supporting women, children, and single women who have experienced domestic and family violence (DFV). We provide welcoming, accessible, and culturally safe services that support recovery, empowerment, and connection to community.

About the role

We are currently seeking a compassionate and experienced DFV Case Manager – Refuge & Outreach to join our dedicated team. As a case manager, will provide specialist case management and support to women and children experiencing domestic and family violence across refuge and outreach settings, supporting their safety, recovery and journey towards independence. The position is based primarily in Sydney's Inner West, with travel between different service locations across Sydney required as part of the role. This is a full-time position classified at SCHADS Award Level 5. Due to the nature of this service, to identify as a woman is a genuine occupational qualification for this position under s.31 of the Anti-Discrimination Act 1977 (NSW).

How you will make an impact

• Provide welcoming and responsive support to women seeking assistance in refuge and community settings.
• Deliver culturally safe and appropriate support to First Nations women and families.
• Build strong therapeutic relationships that encourage self-determination and participation.
• Undertake ongoing risk assessments, safety planning, and case management.
• Develop and review individual case plans in partnership with clients.
• Support clients to access housing, health, legal, financial, and community services.
• Advocate on behalf of clients and strengthen referral pathways with external agencies.
• Provide outreach support to women transitioning into stable accommodation.
• Maintain accurate client records and case notes in line with organisational standards.
• Participate in team meetings, supervision, training, and community engagement activities.
• Contribute to the day-to-day operations of the refuge, including intake and recovery activities.
• Participate in an after-hours on-call roster as required.

What you will bring

• Qualifications in Social Work, Psychology, Community Services, or a related field.
• Demonstrated experience working within the domestic and family violence sector.
• Strong knowledge of DFV risk assessment, safety planning, case management, and recovery-oriented practice.
• Experience working with clients experiencing complex needs, including mental health and alcohol and other drug (AOD) concerns.
• Understanding of trauma-informed and culturally safe practice.
• Ability to work collaboratively with clients, stakeholders, and external service providers.
• Excellent communication, documentation, and relationship-building skills.
• A current Driver’s Licence.
• Current Working with Children Check and National Police Check (or willingness to obtain).

Why Join Us?

As a registered NFP we offer our eligible employees real and meaningful benefits such as:

• NFP salary packaging ($15,900 tax free) plus meals and entertainment benefit ($2,650)
• Flexible working conditions
• Health, fitness and financial discounts / benefits
• Paid parental leave - 12 weeks
• Up to 8 weeks leave per year through our purchase leave scheme
• Up to 5 days paid leave per year to ‘volunteer’ in a TSA program or activity

The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people.

We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions.

We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people.

The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm.

All child facing roles will require the successful completion of a Working with Children Check.

Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check.

We value Integrity, Compassion, Respect, Diversity, and Collaboration

Mission, Vision & Values

The Salvation Army is a Christian movement dedicated to sharing the love of Jesus. We share the love of Jesus by:

• Caring for people
• Creating faith pathways
• Building healthy communities
• Working for justice

When you work with the Salvos, you help make a real difference to the community and the lives of others. Find more information here. Check out how we’re bringing some more good in the world.

Why work with the Salvos?

The Salvation Army offers a range of employment opportunities across the organisation, including those in community programs, aged care, retail, employment services, corporate and other support services. When you choose to work with the Salvos, you choose to believe in doing good that transforms the lives of people and communities facing hardship or crisis. So, if you are passionate about work that has purpose and satisfaction, are keen on delivering social and sustainable outcomes that change lives, we want to hear from you.

Our employees have access to a range of benefits, plus personal development and career diversity opportunities that deliver real and meaningful benefits. Enjoy flexible working arrangements and a healthy work-life balance, generous salary packaging opportunities, parental leave, purchase leave schemes and much more.

Find out more

The Salvation Army encourages people from all backgrounds, abilities, and identities to apply. We are committed to fostering an inclusive environment that accepts and recognises every person, embraces their strengths and differences, and provide opportunities for all people to achieve their highest potential.

Check out our career page to find out more about our recruitment process and what its like to work at the Salvos. We are always on the lookout for individuals keen to help us fulfil mission to support those in need. Along with contributing their valuable time to a good cause, volunteers bring much-needed vitality and a fresh perspective through their ideas to the range of roles we have on offer. Whatever your skillset, availability, or areas of interest, we are keen to hear from you. Check out our volunteer opportunities here.