Case Manager - DFV

The Salvation Army Australia; Sydney; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Salary packaging benefits

Meals and entertainment benefit

Flexible working conditions

Paid parental leave - 12 weeks

Volunteer leave

Job summary

The Salvation Army Australia is seeking a compassionate DFV Case Manager – Refuge & Outreach to support women and children affected by domestic and family violence. The role focuses on specialist case management across refuge and outreach settings, guiding safety, recovery and independence in Sydney's Inner West with travel between locations.

It is a full-time SCHADS Award Level 5 position. As a women-focused role, it requires a genuine occupational qualification under NSW law.

Qualifications

• Experience in DFV risk assessment, safety planning and case management.
• Experience with clients with complex needs incl. mental health and AOD.
• Trauma-informed and culturally safe practice.
• Ability to communicate clearly and document case notes.

Responsibilities

• Provide welcoming and responsive support to women seeking assistance in refuge and community settings.
• Deliver culturally safe and appropriate support to First Nations women and families.
• Build strong therapeutic relationships that encourage self-determination and participation.
• Undertake ongoing risk assessments, safety planning, and case management.
• Develop and review individual case plans in partnership with clients.
• Support clients to access housing, health, legal, financial, and community services.
• Advocate on behalf of clients and strengthen referral pathways with external agencies.
• Provide outreach support to women transitioning into stable accommodation.
• Maintain accurate client records and case notes in line with organisational standards.
• Participate in team meetings, supervision, training, and community engagement activities.
• Contribute to the day-to-day operations of the refuge, including intake and recovery activities.
• Participate in an after-hours on-call roster as required.

Skills

DFV sector experience

Trauma-informed practice

Culturally safe practice

Client advocacy

Documentation skills

Communication skills

Stakeholder collaboration

Driver's Licence

Working with Children Check

Education

Social Work / Psychology / Community Services degree

Job description

About Us

The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here - providing support, safety, community, and opportunity.

Why this role matters

Are you passionate about supporting women and children impacted by domestic and family violence? Do you want to work in a values-driven organisation that empowers recovery, safety, and long-term wellbeing?

Number Of Positions Available

1

About The Role

We are currently seeking a compassionate and experienced DFV Case Manager - Refuge & Outreach to join our dedicated team.

As a case manager, will provide specialist case management and support to women and children experiencing domestic and family violence across refuge and outreach settings, supporting their safety, recovery and journey towards independence.

The position is based primarily in Sydney's Inner West, with travel between different service locations across Sydney required as part of the role. This is a full-time position classified at SCHADS Award Level 5.

Due to the nature of this service, to identify as a woman is a genuine occupational qualification for this position under s.31 of the Anti-Discrimination Act 1977 (NSW).

How You Will Make An Impact

• Provide welcoming and responsive support to women seeking assistance in refuge and community settings.
• Deliver culturally safe and appropriate support to First Nations women and families.
• Build strong therapeutic relationships that encourage self-determination and participation.
• Undertake ongoing risk assessments, safety planning, and case management.
• Develop and review individual case plans in partnership with clients.
• Support clients to access housing, health, legal, financial, and community services.
• Advocate on behalf of clients and strengthen referral pathways with external agencies.
• Provide outreach support to women transitioning into stable accommodation.
• Maintain accurate client records and case notes in line with organisational standards.
• Participate in team meetings, supervision, training, and community engagement activities.
• Contribute to the day-to-day operations of the refuge, including intake and recovery activities.
• Participate in an after-hours on-call roster as required.

What You Will Bring

• Qualifications in Social Work, Psychology, Community Services, or a related field.
• Demonstrated experience working within the domestic and family violence sector.
• Strong knowledge of DFV risk assessment, safety planning, case management, and recovery-oriented practice.
• Experience working with clients experiencing complex needs, including mental health and alcohol and other drug (AOD) concerns.
• Understanding of trauma-informed and culturally safe practice.
• Ability to work collaboratively with clients, stakeholders, and external service providers.
• Excellent communication, documentation, and relationship-building skills.
• A current Driver's Licence.
• Current Working with Children Check and National Police Check (or willingness to obtain).

Why Join Us?

• NFP salary packaging ($15,900 tax free) plus meals and entertainment benefit ($2,650).
• Flexible working conditions.
• Health, fitness, and financial discounts / benefits.
• Paid parental leave - 12 weeks.
• Up to 8 weeks leave per year through our purchase leave scheme.
• Up to 5 days paid leave per year to 'volunteer' in a TSA program or activity.

The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people.

We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people.

The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check.

We value Integrity, Compassion, Respect, Diversity, and Collaboration