Senior Case Worker – AOD

The Salvation Army; Canberra; On-site; AUD 85,000 - 105,000; Full time

Benefits offered by this job

Flexible work options

Salary packaging

Paid parental leave

Volunteer leave

Employee assistance program

Job summary

The Salvation Army in Fyshwick, ACT, seeks a Senior Case Worker to lead day-to-day AOD service delivery and supervise a team of Case Workers. The role emphasizes recovery-oriented, person-centred care and strong collaboration with community services.

You will oversee case management, assessments, referrals and group work, while supporting staff wellbeing and continuous service improvement within a holistic Model of Care.

Qualifications

• Diploma-level qualification in Alcohol and Other Drugs, Community Services or related field, or equivalent experience.
• Experience in case management, assessment, referral and client support within community services or AOD.
• Strong communication and interpersonal skills to collaborate across multidisciplinary teams.
• Commitment to person-centred, recovery-oriented practice and continuous improvement.
• Staff supervision experience is highly regarded.
• Current Driver Licence and Working with Vulnerable People check.

Responsibilities

• Oversee daily operations and ensure high-quality, person-centred AOD support, including case management, assessment, referral and group work.
• Monitor treatment plans, maintain accurate records and promote continuous improvement.
• Supervise, coach and train Case Workers, fostering reflective practice and staff wellbeing.
• Strengthen referral pathways and collaborate with community services and sector networks.
• Promote participant involvement, feedback and service evaluation.
• Assist with recruitment and represent the service to community organisations and stakeholders.

Skills

Case management

Leadership

Communication

Team supervision

Documentation

Education

Diploma-level qualification in Alcohol and Other Drugs / Community Services or related field

Job description

Number of Positions Available: 1

ABOUT US

The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity. Make a meaningful difference. Lead with purpose. Support lasting change.

Are you passionate about helping people achieve positive change in their lives? Do you have the experience, leadership skills and commitment to deliver high-quality, person-centred support to people experiencing alcohol and other drug (AOD) challenges? Join our Social Mission team as a Senior Case Worker, where you’ll play a key role in leading day-to-day service delivery, supporting and developing a team of Case Workers, and ensuring people receive compassionate, recovery-oriented care that makes a real difference. This is an opportunity to combine your case management expertise with your leadership capabilities to strengthen service delivery, build collaborative partnerships and contribute to improved outcomes for individuals and the community.

About the role

Reporting to the AOD Team Leader, you will oversee the day-to-day delivery of services while providing leadership, guidance and supervision to approximately three Case Workers. You will help ensure our services reflect our Model of Care, fostering an environment where people are treated with dignity, supported in their recovery and empowered to participate in decisions about their care. This is a full-time permanent role located in Fyshwick, ACT. Salary is in accordance with SCHADS Level 5.

How you will make impact

• Oversee daily operations and ensure high-quality, person-centred AOD support, including case management, assessment, referral and group work.
• Monitor treatment plans, maintain accurate records and promote continuous improvement.
• Supervise, coach and train Case Workers, fostering reflective practice, strong performance and staff wellbeing.
• Strengthen referral pathways and collaborate with community services and sector networks.
• Promote participant involvement, feedback and service evaluation.
• Assist with recruitment and represent the service to community organisations and stakeholders.

What you will bring

• A minimum Diploma-level qualification in Alcohol and Other Drugs, Community Services or a related field, or demonstrated high-level sector knowledge and skills gained through relevant experience, service and professional development.
• Experience in case management, assessment, referral and client support within a community services or AOD setting.
• Strong communication, interpersonal and relationship-building skills, with the ability to collaborate effectively across multidisciplinary teams and external services.
• A commitment to person-centred, recovery-oriented practice and continuous service improvement.
• The ability to coach, guide and support colleagues, with previous staff supervision experience highly regarded.
• Strong organisational skills and the ability to oversee service delivery, maintain accurate documentation and manage competing priorities.
• A current Driver Licence.
• A relevant Working with Vulnerable People

What we offer

• As a registered NFP we offer our eligible employees real and meaningful benefits such as; NFP salary packaging ($15,900 tax free) plus meals and entertainment benefit ($2,650)
• Flexible working conditions
• Health, fitness and financial discounts / benefits
• Paid parental leave - 12 weeks
• Up to 8 weeks leave per year through our purchase leave scheme
• Up to 5 days paid leave per year to ‘volunteer’ in a TSA program or activity
• Purpose driven career which has positive social and sustainable outcomes
• Employee Assistance Program - Independent confidential counselling service
• Opportunity for career development
• An inclusive culture of dedicated, passionate and professional team members
• Positively supporting and impacting the lives of others through your career contribution

Why join us?

This is more than a case management role. It’s an opportunity to make a meaningful contribution to people's lives while helping a team deliver services with compassion, professionalism and purpose.

The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people. The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check. We value Integrity, Compassion, Respect, Diversity, and Collaboration

Mission, Vision & Values

The Salvation Army is a Christian movement dedicated to sharing the love of Jesus. We share the love of Jesus by:

• Caring for people
• Creating faith pathways
• Building healthy communities
• Working for justice

When you work with the Salvos, you help make a real difference to the community and the lives of others. Find more information here. Check out how we’re bringing some more good in the world.

Why work with the Salvos?

The Salvation Army offers a range of employment opportunities across the organisation, including those in community programs, aged care, retail, employment services, corporate and other support services. When you choose to work with the Salvos, you choose to believe in doing good that transforms the lives of people and communities facing hardship or crisis. So, if you are passionate about work that has purpose and satisfaction, are keen on delivering social and sustainable outcomes that change lives, we want to hear from you.

Our employees have access to a range of benefits, plus personal development and career diversity opportunities that deliver real and meaningful benefits. Enjoy flexible working arrangements and a healthy work-life balance, generous salary packaging opportunities, parental leave, purchase leave schemes and much more. The Salvation Army encourages people from all backgrounds, abilities, and identities to apply. We are committed to fostering an inclusive environment that accepts and recognises every person, embraces their strengths and differences, and provide opportunities for all people to achieve their highest potential.

Check out our career page to find out more about our recruitment process and what its like to work at the Salvos. We are always on the lookout for individuals keen to help us fulfil mission to support those in need. Along with contributing their valuable time to a good cause, volunteers bring much-needed vitality and a fresh perspective through their ideas to the range of roles we have on offer. Whatever your skillset, availability, or areas of interest, we are keen to hear from you. Check out our volunteer opportunities here.