Case Manager – DFV Refuge and Outreach

The Salvation Army; Broken Hill; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Remote Area Housing Benefit

Employee Assistance Program

Discounts & benefits

Fitness Passport

Purchase leave

Parental Leave

Paid leave for TSA activities

Inclusive culture

Job summary

The Salvation Army is recruiting three full-time Case Managers to join the Far West Family Violence Service in New South Wales. You will provide client-led support to women and children escaping domestic and family violence, developing personalised case plans and facilitating access to essential services.

Role involves risk assessment, advocacy, partnerships with community services and helping clients achieve safe, stable accommodation and recovery.

Qualifications

• Relevant qualifications in social work, psychology or a related field.
• Demonstrated experience in family violence, risk assessment, case management and recovery support.
• Knowledge of DFV advocacy, referral pathways and working with clients with complex needs.
• Strong communication, advocacy and relationship-building skills.
• Current driver’s licence, Working with Children Check and National Police Check.
• Commitment to mandatory training including Code of Conduct, WHS and Bullying and Harassment.

Responsibilities

• Provide compassionate, client-led support to women and children impacted by domestic and family violence.
• Empower clients to develop personalised case plans and access essential services.
• Assist clients to enhance safety and work towards stable accommodation, recovery and independence.
• Conduct risk assessments and advocate for clients; build partnerships with community services.
• Support day-to-day operations of refuges and participate in team activities.
• Participate in rostered after-hours on-call service as required.

Education

Social work / psychology degree

Job description

Number of Positions Available: 3

ABOUT US

The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity.

Why this role matters

Every woman deserves to feel safe, supported and empowered to rebuild her life. At The Salvation Army’s Family Violence Stream, we provide compassionate, practical and accessible support to women and children escaping domestic and family violence. You will walk alongside women during some of their most challenging moments, helping them rebuild confidence, strengthen their safety and work towards a brighter future.

About the role

We are excited to be recruiting three passionate and dedicated full-time Case Managers to join our Far West Family Violence Service. You will provide compassionate, client-led support to women and children impacted by domestic and family violence. You’ll empower clients to develop personalised case plans, access essential services, enhance their safety and work towards stable accommodation, recovery and independence. This rewarding and varied role also involves conducting risk assessments, advocating for clients, building strong partnerships with community services and supporting the day-to-day operations of our refuges.

Salary and employment conditions

Salary and employment conditions in accordance with the SCHADS Award, Level 5, plus applicable superannuation and other entitlements. At The Salvation Army, we consider gender a genuine occupational qualification for this position under Section 27 (2) (f) of the Equal Opportunity Act 1984, and so we ask that only Female applicants apply.

How you will make an impact

• Provide welcoming, responsive support to women and children accessing refuge and outreach services.
• Build trusting relationships and deliver culturally safe support, including to Aboriginal and Torres Strait Islander clients, respecting connections to community, Country and culture.
• Assess client needs and risks, develop and review client-led case plans, and provide trauma-informed case management and advocacy.
• Connect clients with essential services and community supports to promote safety, recovery and stable accommodation.
• Maintain accurate client records, identify risks and service gaps, and work collaboratively with partner agencies.
• Contribute to refuge operations, team meetings, community engagement, supervision and training.
• Participate in a rostered after-hours on-call service, including the ability to return to site within 30 minutes when required.

What you will bring

Relevant qualifications in social work, psychology or a related field.

Demonstrated experience in family violence, risk assessment, case management and recovery support.

Knowledge of DFV advocacy, referral pathways and working with clients with complex needs, including mental health and alcohol and other drug challenges.

Strong communication, advocacy and relationship-building skills, with a commitment to culturally safe, client-centred practice.

Current driver’s licence, Employee Working with Children Check and National Police Check.

Commitment to completing mandatory training, including Code of Conduct, WHS, and Bullying and Harassment.

What we offer

• Remote Area Housing Benefit to employees who live and work in the area (up to $31,800 tax free)
• Employee Assistance Program - Independent confidential counselling service
• Financial, retail and lifestyle discounts and benefits
• Discounted health and fitness programs through Fitness Passport
• Up to 8 weeks leave per year through our purchase leave scheme
• Generous Parental Leave offering of 12 weeks
• Up to 5 days paid leave per year to support a TSA program or activity
• An inclusive culture of dedicated, passionate, and professional team members

The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people. The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check.

We value Integrity, Compassion, Respect, Diversity, and Collaboration.

At the Salvos, we believe in doing good that transforms lives and futures for the better. And it is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity.

Mission, Vision & Values

• Caring for people
• Creating faith pathways
• Building healthy communities
• Working for justice

When you work with the Salvos, you help make a real difference to the community and the lives of others.

Find more information here.

Check out how we’re bringing some more good in the world.

Why work with the Salvos?

The Salvation Army offers a range of employment opportunities across the organisation, including those in community programs, aged care, retail, employment services, corporate and other support services. When you choose to work with the Salvos, you choose to believe in doing good that transforms the lives of people and communities facing hardship or crisis. So, if you are passionate about work that has purpose and satisfaction, are keen on delivering social and sustainable outcomes that change lives, we want to hear from you. Our employees have access to a range of benefits, plus personal development and career diversity opportunities that deliver real and meaningful benefits. Enjoy flexible working arrangements and a healthy work-life balance, generous salary packaging opportunities, parental leave, purchase leave schemes and much more.

Find out more

The Salvation Army encourages people from all backgrounds, abilities, and identities to apply. We are committed to fostering an inclusive environment that accepts and recognises every person, embraces their strengths and differences, and provide opportunities for all people to achieve their highest potential.

Check out our career page to find out more about our recruitment process and what its like to work at the Salvos. We are always on the lookout for individuals keen to help us fulfil mission to support those in need. Along with contributing their valuable time to a good cause, volunteers bring much-needed vitality and a fresh perspective through their ideas to the range of roles we have on offer. Whatever your skillset, availability, or areas of interest, we are keen to hear from you. Check out our volunteer opportunities here.