Case Manager - Cultural Support

The Salvation Army (NSW) Prpty Trust atf Social Work; Australian Capital Territory; Presencial; AUD 65.000 - 85.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Salary packaging

Meal entertainment benefit

EAP program

Cultural supports

Training & development

Work-life balance

Descripción de la vacante

The Salvation Army in Australia is seeking a dedicated Case Manager to support Aboriginal and CALD young people facing homelessness and related challenges. You will deliver trauma-informed, culturally safe case work, helping clients access housing, health and education services, while building strong community partnerships and promoting self-determination.

Reporting to the Team Leader, this full-time role based in ACT offers opportunities for professional development and meaningful social impact

Formación

• Direct experience with Aboriginal and/or CALD communities.
• Background in youth work, homelessness services, or case management.
• Understanding of cultural safety and trauma-informed practice.
• Ability to build trusting relationships with young people.
• Strong documentation and case planning skills.
• Commitment to self-determination and inclusion.
• Diploma in Youth Work, Social Work or related field desired.

Responsabilidades

• Deliver individualised case management, including assessment, case planning, reviews and risk management.
• Provide culturally safe and trauma-informed support that recognises cultural identity, lived experience and the impacts of intergenerational trauma.
• Support Aboriginal and Torres Strait Islander young people to strengthen connections to culture, Country, kinship and community, working alongside ACCOs, Elders and cultural mentors.
• Support CALD young people to navigate language, migration, settlement and other systemic barriers, including facilitating interpreter services where required.
• Advocate for young people and coordinate access to housing, health, mental health, AOD, legal, education and employment services.
• Build partnerships with Aboriginal and multicultural organisations, community groups and service providers.
• Support young people to develop independent living skills, resilience and social connections.
• Maintain accurate case records and contribute to a collaborative, reflective and culturally responsive team environment.

Conocimientos

Cultural safety

Trauma-informed practice

Youth work experience

Case management

Communication skills

Interpersonal relationships

Educación

Diploma in Youth Work or Social Work or related

Descripción del empleo

ABOUT US

The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity. Supporting Aboriginal and Torres Strait Islander and Culturally Diverse Young People. Make a meaningful difference. Help young people build safe, stable and positive futures. Are you passionate about supporting young people experiencing or at risk of homelessness? Do you value cultural safety, self-determination, inclusion and trauma-informed practice? We are seeking a compassionate and culturally responsive Case Manager to provide holistic, person-centred support to young people, with a particular focus on Aboriginal and Torres Strait Islander young people and those from culturally and linguistically diverse (CALD) backgrounds.

About the role

You will deliver strengths-based, culturally safe and trauma-informed case management, supporting young people to overcome barriers, navigate service systems and build the skills and confidence to achieve independence. Working collaboratively with young people, families, community organisations and service providers, you will promote self-determination, respect cultural identity and ensure young people feel heard, valued and empowered. Reporting to the Team Leader, this is a full-time role January 2028 located in Chisholm, ACT. Salary is in accordance with SCHADS Level 4.

Key responsibilities

• Deliver individualised case management, including assessment, case planning, reviews and risk management.
• Provide culturally safe and trauma-informed support that recognises cultural identity, lived experience and the impacts of intergenerational trauma.
• Support Aboriginal and Torres Strait Islander young people to strengthen connections to culture, Country, kinship and community, working alongside ACCOs, Elders and cultural mentors.
• Support CALD young people to navigate language, migration, settlement and other systemic barriers, including facilitating interpreter services where required.
• Advocate for young people and coordinate access to housing, health, mental health, AOD, legal, education and employment services.
• Build partnerships with Aboriginal and multicultural organisations, community groups and service providers.
• Support young people to develop independent living skills, resilience and social connections.
• Maintain accurate case records and contribute to a collaborative, reflective and culturally responsive team environment.

What you will bring

• Demonstrated experience working with Aboriginal and Torres Strait Islander communities and/or culturally and linguistically diverse communities.
• Experience in youth work, homelessness services, case management, advocacy or service coordination.
• Strong understanding of cultural safety, trauma-informed practice and intergenerational trauma.
• Ability to build trusting, respectful and culturally appropriate relationships with young people.
• Strong communication, assessment, case planning and documentation skills.
• A commitment to self-determination, inclusion, youth empowerment and culturally responsive practice.
• Diploma (minimum) in Youth Work, Social Work, Community Services or a related discipline is desirable.

Essential requirements: Current ACT Working with Vulnerable People registration. Current ACT driver's licence. Current Senior First Aid Certificate.

What we offer

• Salary packaging up to $15,900 tax free + $2,650 meal entertainment benefit.
• Access to EAP and health & wellness initiatives
• Aboriginal and Torres Strait Islander supports such as: Burra Burra Network (pastoral care network), Cultural Events, Sorry Business and Ceremonial Leave (up to 10 days)
• Ongoing training and development opportunities that enhance on the job skills and proficiency.
• Rewarding and fulfilling purpose driven careers that have positive and sustainable / social impacts.

Equal Opportunity

The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people. The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check. We value Integrity, Compassion, Respect, Diversity, and Collaboration.

Mission, Vision & Values

The Salvation Army is a Christian movement dedicated to sharing the love of Jesus. We share the love of Jesus by: Caring for people Creating faith pathways Building healthy communities Working for justice When you work with the Salvos, you help make a real difference to the community and the lives of others. Find more information here. Check out how we’re bringing some more good in the world.

Why work with the Salvos?

The Salvation Army offers a range of employment opportunities across the organisation, including those in community programs, aged care, retail, employment services, corporate and other support services. When you choose to work with the Salvos, you choose to believe in doing good that transforms the lives of people and communities facing hardship or crisis. So, if you are passionate about work that has purpose and satisfaction, are keen on delivering social and sustainable outcomes that change lives. Our employees have access to a range of benefits, plus personal development and career diversity opportunities that deliver real and meaningful benefits. Enjoy flexible working arrangements and a healthy work-life balance, generous salary packaging opportunities, parental leave, purchase leave schemes and much more. Find out more.

Volunteer Opportunities

The Salvation Army encourages people from all backgrounds, abilities, and identities to apply. We are committed to fostering an inclusive environment that accepts and recognises every person, embraces their strengths and differences, and provide opportunities for all people to achieve their highest potential. Find out more Check out our volunteer opportunities here.