Case Manager

The Salvation Army; Caboolture; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Salary packaging

Parental leave

Flexible work

Health & wellbeing support

Cultural supports

Training & development

Purpose-driven careers

Job summary

The Salvation Army is seeking a dedicated Case Manager to join our Supported Accommodation team in Caboolture. You will provide crisis intervention, assessments, and case management to people experiencing or at risk of homelessness, working in a trauma-informed, client-centred framework.

You’ll collaborate with internal teams and external stakeholders, delivering practical support, developing individualised plans, and assisting access to housing and services to improve long-term outcomes.

Qualifications

• Bachelor’s degree or higher in Community Services, Social Work or related field.
• Experience in case management and client assessment.
• Strong understanding of trauma-informed and person-centred practice.

Responsibilities

• Conduct client assessments, intake and triage.
• Respond to enquiries with timely support.
• Develop and implement individualised case plans.
• Provide ongoing case management and advocacy.
• Assist clients to access housing and community resources.
• Complete referrals and safety planning.
• Maintain client records and notes.
• Collaborate with multidisciplinary team.

Skills

Case management

Communication

Trauma-informed

Person-centred practice

Relationship-building

Education

Bachelor’s degree in Community Services or Social Work

Job description

Number of Positions Available: 1

ABOUT US

The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity.

Case Manager | Supported Accommodation Caboolture Full Time | Maximum Term 6 Months SCHADS Crisis Accommodation Level 2

Make a Real Difference in the Lives of People Experiencing Homelessness

Are you passionate about supporting individuals and families to overcome barriers and achieve housing stability? The Salvation Army is seeking a dedicated Case Manager to join our Supported Accommodation team in Caboolture. This rewarding role will see you providing crisis intervention, assessments, case management and practical support to people experiencing or at risk of homelessness.

This role will also be required to work on a roster basis at the Peninsula Support Hub. Working within a trauma-informed, strengths-based and person-centred framework, you'll empower clients to build resilience, improve social inclusion, secure stable housing and achieve positive long-term outcomes.

About the Role

As a Case Manager, you will provide both phone-based and face-to-face support within a community and residential setting. You'll work collaboratively with clients, internal teams and external stakeholders to deliver high-quality services that make a genuine impact.

Key Responsibilities

• Conduct client assessments, intake and triage, identifying needs, risks and vulnerabilities
• Respond to phone, email and walk-in enquiries with timely and effective support
• Develop and implement individualised case plans with clients
• Provide ongoing case management and advocacy support
• Assist clients to access housing, support services and community resources
• Complete referrals, safety planning and service coordination activities
• Maintain accurate client records and case notes
• Participate in case reviews, supervision and local networking opportunities
• Work collaboratively within a multidisciplinary team to achieve positive client outcomes
• Contribute to continuous service improvement initiatives

About You

To be successful in this role, you will bring:

• Tertiary qualifications in Community Services, Social Work or a related field (degree qualifications highly regarded)
• Demonstrated experience in case management, client assessment and support planning
• Strong understanding of trauma-informed and person-centred practice
• Exceptional communication and relationship-building skills
• The ability to manage competing priorities in a fast-paced environment
• High emotional intelligence and professional resilience
• A genuine commitment to empowering vulnerable individuals and families

Essential Requirements

• Current Queensland Working With Children Check (Blue Card) or ability to obtain
• Current Australian Driver's Licence Experience working in homelessness, housing, community services or a related human services sector

Join us and be a part of transforming lives through compassion, support and practical solutions.

What we offer

• Salary packaging up to $15,900 tax free + $2,650 meal entertainment benefit.
• Generous Paid Parental leave for primary (12 weeks) & secondary carers, Purchased Leave Scheme (up to 8 weeks) and 5 days paid leave per year to experience working in other TSA programs or activities.
• Flexible working arrangements.
• Access to EAP and health & wellness initiatives incl Fitness Passport
• Aboriginal and Torres Strait Islander supports such as: Burra Burra Network (pastoral care network), Cultural Events, Sorry Business and Ceremonial Leave (up to 10 days)
• Ongoing training and development opportunities that enhance on the job skills and proficiency.
• Rewarding and fulfilling purpose driven careers that have positive and sustainable / social impacts.

About us

The Salvation Army (Salvos) is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, the Salvos are always there providing support, safety, community, and opportunity.

The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people. The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check.

We value Integrity, Compassion, Respect, Diversity, and Collaboration. At the Salvos, we believe in doing good that transforms lives and futures for the better. And it is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity.

Mission, Vision & Values

The Salvation Army is a Christian movement dedicated to sharing the love of Jesus. We share the love of Jesus by: Caring for people Creating faith pathways Building healthy communities Working for justice

When you work with the Salvos, you help make a real difference to the community and the lives of others. Find more information here. Check out how we’re bringing some more good in the world.

Why work with the Salvos

The Salvation Army offers a range of employment opportunities across the organisation, including those in community programs, aged care, retail, employment services, corporate and other support services. When you choose to work with the Salvos, you choose to believe in doing good that transforms the lives of people and communities facing hardship or crisis. So, if you are passionate about work that has purpose and satisfaction, are keen on delivering social and sustainable outcomes that change lives, we want to hear from you. Our employees have access to a range of benefits, plus personal development and career diversity opportunities that deliver real and meaningful benefits. Enjoy flexible working arrangements and a healthy work-life balance, generous salary packaging opportunities, parental leave, purchase leave schemes and much more.

The Salvation Army encourages people from all backgrounds, abilities, and identities to apply. We are committed to fostering an inclusive environment that accepts and recognises every person, embraces their strengths and differences, and provide opportunities for all people to achieve their highest potential.

Check out our career page to find out more about our recruitment process and what its like to work at the Salvos. We are always on the lookout for individuals keen to help us fulfil mission to support those in need. Along with contributing their valuable time to a good cause, volunteers bring much-needed vitality and a fresh perspective through their ideas to the range of roles we have on offer. Whatever your skillset, availability, or areas of interest, we are keen to hear from you. Check out our volunteer opportunities here.