Aboriginal and Torres Strait Islander Intake Case Worker

The Salvation Army; Canberra; Sur place; AUD 70 000 - 90 000; Plein temps

Avantages offerts par ce poste

Salary packaging up to $15,900 taxfree

Parental leave (12 weeks)

Additional leave schemes

Indigenous network and yarning circles

EAP and health initiatives

Ongoing training and development

Résumé du poste

The Salvation Army in Canberra is seeking a culturally safe Central Intake Officer to support Aboriginal and Torres Strait Islander clients experiencing homelessness and financial hardship. Based in Belconnen, this full-time, permanent identified role works with ACCOs and service providers to coordinate intake, referrals and short-term support, while upholding self-determination and cultural safety.

Applicants must be Indigenous and have a Diploma in Community Services or related field, plus

Qualifications

• Aboriginal and/or Torres Strait Islander identity required (identified position).
• Diploma in Community Services, Social Work or Aboriginal Studies or related field.
• Experience supporting Indigenous communities and complex client needs.
• Strong communication, advocacy and collaborative skills.

Responsabilités

• Provide culturally safe intake, assessment, referrals and short-term support.
• Advocate and coordinate housing, health and financial support services.
• Engage with ACCOs, Elders and service providers to coordinate care.
• Promote self-determination and cultural safety in practice.
• Contribute to supervision and professional development in line with values.

Connaissances

Indigenous identity

Advocacy

Communication

Collaboration

Formation

Diploma in Community Services

Aboriginal Studies

Description du poste

About Us

Number of Positions Available: 1 The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity.

Why This Role Matters

Make a meaningful difference by helping Aboriginal and Torres Strait Islander peoples access the support, services and opportunities they need to thrive. At The Salvation Army’s FIRST Canberra Central Intake Service, you’ll play a vital role in supporting individuals, families and communities experiencing homelessness, housing insecurity, financial hardship, family and domestic violence, and other complex challenges. Your cultural knowledge, community connections and advocacy will help build trust, reduce barriers to support and strengthen culturally responsive service delivery.

About the Role

As a key member of FIRST Canberra’s Central Intake Service, you’ll provide culturally safe intake, assessment, referrals, advocacy and short-term support to Aboriginal and Torres Strait Islander peoples experiencing homelessness, housing insecurity, financial hardship and other complex challenges. Working alongside Aboriginal Community Controlled Organisations (ACCOs), Elders, community leaders and service providers, you’ll help people access appropriate support while promoting self-determination, cultural connection and equitable outcomes. Based in Belconnen, ACT, this is a full-time, permanent identified position offering a salary at SCHADS Award Level 4. This is an identified position for an Aboriginal and/or Torres Strait Islander person. The position is exempt under Section 28 of the Discrimination Act 1991 (ACT) and relevant Commonwealth legislation.

How you will make an impact

Intake and support: Provide culturally safe assessments, risk screening, brief interventions and short-term case coordination.

Advocacy and referrals: Connect clients with housing, health, financial and family support services.

Community engagement: Build trusted relationships with Aboriginal and Torres Strait Islander communities, Elders and families.

Partnerships: Collaborate with ACCOs, government agencies and service providers to coordinate support.

Cultural leadership: Promote cultural safety, self-determination and continuous practice improvement.

Team contribution: Participate in supervision, professional development and initiatives aligned with The Salvation Army’s values and Reconciliation Action Plan.

What you will bring

• Aboriginal and/or Torres Strait Islander identity, as this is an identified position.
• A Diploma in Community Services, Social Work, Aboriginal Studies or a related discipline, or significant demonstrated experience working with Aboriginal and Torres Strait Islander communities.
• Experience supporting people experiencing homelessness, housing insecurity, financial hardship, family violence or complex needs.
• Strong cultural knowledge and a commitment to culturally safe, trauma-informed and person-centred practice.
• Excellent communication, advocacy and collaboration skills, with the ability to work independently and as part of a team.

Desirable: Existing ACT community connections, knowledge of local homelessness services, and experience with SAMIS, SHIP or similar systems.

What we offer

• Salary packaging up to $15,900 tax free + $2,650 meal entertainment benefit.
• Generous Paid Parental leave for primary (12 weeks) & secondary carers, Purchased Leave Scheme (up to 8 weeks) and 5 days paid leave per year to experience working in other TSA programs or activities.
• Sorry Business and Ceremonial leave (up to 10 days)
• Becoming part of our Burra Burra Network – a pastoral care network where regular group and topic-specific yarning circles are hosted to bring an awareness of the support and opportunities available
• Compassionate Leave Message Stick - quarterly newsletter update from the Territorial Aboriginal and Torres Strait Islander Team for those who are interested in our work and engagement with First Nations communities, including current and upcoming activities.
• Access to EAP and health & wellness initiatives incl Fitness Passport
• Ongoing training and development opportunities that enhance on the job skills and proficiency.

The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people.

The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check.

We value Integrity, Compassion, Respect, Diversity, and Collaboration

At the Salvos, we believe in doing good that transforms lives and futures for the better. And it is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity.

Mission, Vision & Values

The Salvation Army is a Christian movement dedicated to sharing the love of Jesus. We share the love of Jesus by: Caring for people Creating faith pathways Building healthy communities Working for justice

Why work with the Salvos?

The Salvation Army offers a range of employment opportunities across the organisation, including those in community programs, aged care, retail, employment services, corporate and other support services. When you choose to work with the Salvos, you choose to believe in doing good that transforms the lives of people and communities facing hardship or crisis. So, if you are passionate about work that has purpose and satisfaction, are keen on delivering social and sustainable outcomes that change lives, we want to hear from you. Our employees have access to a range of benefits, plus personal development and career diversity opportunities that deliver real and meaningful benefits. Enjoy flexible working arrangements and a healthy work-life balance, generous salary packaging opportunities, parental leave, purchase leave schemes and much more.

We encourage people from all backgrounds, abilities, and identities to apply. We are committed to fostering an inclusive environment that accepts and recognises every person, embraces their strengths and differences, and provide opportunities for all people to achieve their highest potential.

Check out our career page to find out more about our recruitment process and what its like to work at the Salvos. We are always on the lookout for individuals keen to help us fulfil mission to support those in need. Along with contributing their valuable time to a good cause, volunteers bring much-needed vitality and a fresh perspective through their ideas to the range of roles we have on offer. Whatever your skillset, availability, or areas of interest, we are keen to hear from you. Check out our volunteer opportunities here.