Case Manager - Homelessness Support Services

The Salvation Army (VIC) Prpty Trust atf Social Work; Greater Shepparton; On-site; AUD 74,000 - 77,000; Part time

Benefits offered by this job

Salary packaging up to $15,900 tax‑s e

Parental leave

EAP

Health & wellness

Flexible working

Job summary

The Salvation Army is seeking a Case Manager to support individuals and families experiencing homelessness. You will deliver person-centred case management, conduct thorough assessments, manage referrals and outreach, and connect clients with housing and essential community services.

This is a permanent part-time role based on-site in Shepparton, VIC. You will bring a tertiary qualification in Social Work or related field, plus experience in homelessness or housing services, strong stakeholder

Qualifications

• Tertiary qualification in Social Work or related field or equivalent experience.
• Experience working in homelessness, housing or community services.
• Ability to develop tailored support plans addressing client needs.
• Experience applying risk assessment frameworks.
• Strong stakeholder engagement and collaboration skills.
• Current Employee Working with Children’s Check.
• Current Victorian Driver’s Licence.

Responsibilities

• Deliver strengths-based, person-centred case management support to individuals and families experiencing or at risk of homelessness.
• Conduct comprehensive client assessments, manage referrals and proactive outreach.
• Develop and review case management plans; connect clients with housing and services.
• Advocate for clients and collaborate with external service providers to ensure coordinated support.
• Maintain accurate client records and meet compliance and funding requirements; contribute to team activities.

Skills

Client assessment

Stakeholder engagement

Advocacy

Risk assessment

Case management

Documentation/compliance

Education

Tertiary degree or diploma in Social Work / related field

Job description

Number of Positions Available: 1

ABOUT US

The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity.

Why this role matters

The Salvation Army (Salvos) is one of the largest providers of homelessness services across the country. Our philosophy is that every person should be afforded dignity and respect and that no one should be without a safe, affordable, and secure home. We provide services and supports to adults, and families with accompanying children in the form of accommodation, case management, assertive outreach, financial assistance, community connection and referral services.

About the program

The Homelessness Support Services Program delivers life-changing support to individuals and families experiencing or at risk of homelessness through tailored, client-centred case management. Spanning Homelessness Transition Support, the Intensive Case Management Initiative (ICMI) and Support for Families at Risk (SFAR), the program helps clients overcome complex barriers, access safe and sustainable housing, and build stronger, more independent futures.

Working across diverse cohorts, including families, young parents, Aboriginal and Torres Strait Islander peoples, and culturally diverse communities, the program provides flexible, holistic support designed to create lasting outcomes.

About the role

As a Case Manager, you'll be at the forefront of supporting individuals and families experiencing or at risk of homelessness, helping them overcome complex challenges and build pathways to safe, sustainable housing. Through proactive outreach, advocacy and connections to vital community services, you'll empower clients to achieve greater independence and positive life outcomes. This is a rewarding opportunity to make a tangible difference while delivering high-quality, person-centred support in a fast-paced and impactful environment. Reporting to the Team Leader, this is a permanent part-time position, 30.4 hours per week, based on-site in Shepparton, VIC.

Conditions

Compensation is in accordance with the SCHADS Award Level 5. $53.43 - $55.85 + superannuation based on experience level and qualifications, exclusive of penalties, allowances, NFP salary packaging.

How you will make an impact

• Deliver strengths-based, person-centred case management support to individuals and families experiencing or at risk of homelessness, empowering clients to achieve their goals and build greater independence
• Conduct comprehensive client assessments, manage referrals and provide proactive outreach support, ensuring services are responsive, tailored and aligned with program objectives
• Develop, implement and review individual case management plans, connecting clients with housing, community supports and essential services to achieve sustainable outcomes
• Advocate for clients and build strong partnerships with external service providers, ensuring clients receive coordinated support that addresses their complex and evolving needs
• Maintain accurate client records, meet compliance and funding requirements, actively contribute to team activities, and identify opportunities to enhance service delivery and client outcomes

What you will bring

• Tertiary degree or diploma qualification in Social Work, Community Services, Welfare, Community Development or a related discipline, or equivalent experience and expertise gained through extensive sector knowledge and professional practice
• Demonstrated experience working within homelessness, housing or community services, with a strong understanding of the challenges faced by vulnerable and disadvantaged communities
• Proven ability to undertake comprehensive client assessments, gather and analyse information, and develop tailored support plans that address individual needs and goals
• Experience applying risk assessment frameworks to identify and respond to issues relating to safety, wellbeing, homelessness and other complex client needs
• Strong stakeholder engagement and collaboration skills, with the ability to work effectively with clients, community services and external providers to achieve positive, holistic outcomes
• A current and valid Employee Working with Children’s Check
• A current Victorian Driver’s Licence

What we offer

• Salary packaging up to $15,900 tax free + $2,650 meal entertainment benefit
• Generous Paid Parental leave for primary (12 weeks) & secondary carers, Purchased Leave Scheme (up to 8 weeks) and 5 days paid leave per year to experience working in other TSA programs or activities
• Access to EAP and health & wellness initiatives incl Fitness Passport
• Aboriginal and Torres Strait Islander supports such as: Burra Burra Network (pastoral care network), Cultural Events, Sorry Business and Ceremonial Leave (up to 10 days)
• Ongoing training and development opportunities that enhance on the job skills and proficiency
• Rewarding and fulfilling purpose driven careers that have positive and sustainable / social impacts

About us

The Salvation Army (Salvos) is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, the Salvos are always there providing support, safety, community, and opportunity.

Mission, Vision & Values

The Salvation Army is a Christian movement dedicated to sharing the love of Jesus. We share the love of Jesus by: Caring for people Creating faith pathways Building healthy communities Working for justice

Why work with the Salvos?

When you work with the Salvos, you help make a real difference to the community and the lives of others. Find more information here. Check out how we’re bringing some more good in the world. The Salvation Army offers a range of employment opportunities across the organisation, including those in community programs, aged care, retail, employment services, corporate and other support services. When you choose to work with the Salvos, you choose to believe in doing good that transforms the lives of people and communities facing hardship or crisis. So, if you are passionate about work that has purpose and satisfaction, are keen on delivering social and sustainable outcomes that change lives, we want to hear from you. Our employees have access to a range of benefits, plus personal development and career diversity opportunities that deliver real and meaningful benefits. Enjoy flexible working arrangements and a healthy work-life balance, generous salary packaging opportunities, parental leave, purchase leave schemes and much more. Find out more. The Salvation Army encourages people from all backgrounds, abilities, and identities to apply. We are committed to fostering an inclusive environment that accepts and recognises every person, embraces their strengths and differences, and provide opportunities for all people to achieve their highest potential. Find out more. Check out our career page to find out more about our recruitment process and what its like to work at the Salvos. We are always on the lookout for individuals keen to help us fulfil mission to support those in need. Along with contributing their valuable time to a good cause, volunteers bring much-needed vitality and a fresh perspective through their ideas to the range of roles we have on offer. Whatever your skillset, availability, or areas of interest, we are keen to hear from you. Check out our volunteer opportunities here.

Equal Opportunity

The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people.

Child and Criminal History Checks

The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check.

Core Values

We value Integrity, Compassion, Respect, Diversity, and Collaboration