Team Leader - Youth Services

The Salvation Army (NSW) Prpty Trust atf Social Work; Central Coast; On-site; AUD 85,000 - 100,000; Full time

Benefits offered by this job

Salary packaging up to $15,900 tax‑tim

Meal entertainment benefit $2,650

Paid parental leave

Flexible working arrangements

EAP and health & wellness initiatives

Training and development opportunities

Job summary

The Salvation Army is seeking a Team Leader, Youth Services to guide a dedicated team of youth caseworkers and counsellors across the Central Coast and Newcastle regions. You will provide leadership, ensure high-quality, client-centred support, and align services with funding and organisational standards.

You will oversee intake, case management and therapeutic programs, driving continuous improvement and staff development in a collaborative, values-driven environment.

Qualifications

• Proven leadership of youth or community services teams.
• Experience guiding casework and counselling teams.
• Strong knowledge of trauma-informed approaches in youth services.
• Excellent communication with stakeholders and staff.
• Commitment to mission and values of The Salvation Army.

Responsibilities

• Lead and develop a high-performing team to deliver client-centred youth services.
• Oversee intake, case management and support planning processes.
• Provide guidance on complex case management matters.
• Drive continuous improvement of service delivery practices.
• Monitor performance, budgets and client outcomes; maintain accurate reporting.

Skills

Leadership

Team management

Case management

Trauma-informed practice

Communication

Education

Degree in Social Work, Welfare, Community Development or related field

Job description

Number of Positions Available: 1

ABOUT US

The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity.

Why this role matters

Youth Services exist so young people are seen, supported and empowered to reach their full potential. With care and courage, we journey alongside each person, creating safe spaces, real opportunities and stronger communities where young people can thrive. As Team Leader, Youth Services, you will play a pivotal role in guiding a passionate team of caseworkers and counsellors to deliver high-quality, client-centred support and therapeutic interventions that create meaningful outcomes for young people.

About the role

As Team Leader, you will provide leadership, guidance and operational oversight to a team of youth caseworkers and counsellors, supporting the delivery of high-quality, consistent and effective services that meet organisational standards and funding requirements. Working across our Wyong and Hamilton locations, you will foster a positive, collaborative team culture and build staff capacity to deliver best-practice case management, therapeutic support, social and outreach services, and group programs. You will services are responsive, young-person-centred and tailored to the individual needs of young people, supporting positive outcomes and well-being. This is a parental leave cover opportunity through to December 2027, offering the chance to lead a dedicated team while contributing to lasting positive change in the lives of vulnerable young people across the Central Coast and Newcastle regions.

Salary is in accordance with SCHADS Level 5.

What you will make an impact

• Lead and develop a high-performing team to deliver quality, client-centred youth services.
• Oversee day-to-day service delivery, including intake, case management and support planning.
• Provide guidance and expertise on complex case management matters.
• Drive continuous improvement of service delivery practices and processes.
• Monitor service performance, compliance, budgets and client outcomes.
• Maintain accurate records and reporting while fostering a collaborative, accountable team culture.

What you will bring

• Degree qualification in Social Work, Welfare, Community Development or a related field (or equivalent sector experience).
• Extensive experience in youth or community services.
• Minimum 2 years' experience leading and supervising staff in a social services environment.
• Strong knowledge of case management, trauma-informed practice and youth-focused service delivery.
• Excellent communication, stakeholder engagement and problem-solving skills.
• Commitment to the mission and values of The Salvation Army.
• Current National Police Check, NSW Working With Children Check and Australian Driver Licence.

What we offer

The Salvos offer eligible employee's a well-balanced package of meaningful benefits including:

• Salary packaging up to $15,900 tax free + $2,650 meal entertainment benefit.
• Generous Paid Parental leave for primary (12 weeks) & secondary carers, Purchased Leave Scheme (up to 8 weeks) and 5 days paid leave per year to experience working in other TSA programs or activities.
• Flexible working arrangements.
• Access to EAP and health & wellness initiatives incl Fitness Passport.
• Ongoing training and development opportunities that enhance on the job skills and proficiency.
• Rewarding and fulfilling purpose driven careers that have positive and sustainable / social impacts.

The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people.

The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check.

We value Integrity, Compassion, Respect, Diversity, and Collaboration.

At the Salvos, we believe in doing good that transforms lives and futures for the better. And it is this belief which drives us to find new ways and places where we can make a difference.

Mission, Vision & Values

The Salvation Army is a Christian movement dedicated to sharing the love of Jesus. We share the love of Jesus by: Caring for people Creating faith pathways Building healthy communities Working for justice.

Why work with the Salvos?

The Salvation Army offers a range of employment opportunities across the organisation, including those in community programs, aged care, retail, employment services, corporate and other support services. When you choose to work with the Salvos, you choose to believe in doing good that transforms the lives of people and communities facing hardship or crisis. So, if you are passionate about work that has purpose and satisfaction, are keen on delivering social and sustainable outcomes that change lives, we want to hear from you. Our employees have access to a range of benefits, plus personal development and career diversity opportunities that deliver real and meaningful benefits. Enjoy flexible working arrangements and a healthy work-life balance, generous salary packaging opportunities, parental leave, purchase leave schemes and much more. Find out more.

Check out our career page to find out more about our recruitment process and what its like to work at the Salvos. We are always on the lookout for individuals keen to help us fulfil mission to support those in need. Along with contributing their valuable time to a good cause, volunteers bring much-needed vitality and a fresh perspective through their ideas to the range of roles we have on offer. Whatever your skillset, availability, or areas of interest, we are keen to hear from you.

Check out our volunteer opportunities here.