Case Manager - CTP Claims (Entry Level) - Hybrid

Allianz Australia; Newcastle-Maitland; Hybrid; AUD 70,000 - 95,000; Full time

Benefits offered by this job

Flexible hybrid work

Learning resources

Discounts on Allianz products

Employee Share Purchase Program

Mentoring & mobility opportunities

Job summary

Allianz Australia is seeking a dedicated Case Manager for NSW CTP Long Tail Claims based in Charlestown. You will guide customers through the entire claims journey, working with injured parties, families, medical professionals and legal providers to secure positive outcomes while delivering a supportive, empathetic experience.

In this hybrid role, you’ll build strong relationships, assess liability, manage a portfolio of claims, communicate clearly, interpret medical reports and ensure timely

Qualifications

• Experience in a comparable industry or case management desirable.
• Customer-focused approach with empathetic communication.
• Ability to work collaboratively in a team and handle difficult situations.

Responsibilities

• Build effective working relationships with customers, family members, legal providers, and medical professionals to drive outcomes.
• Determine liability and manage a portfolio of NSW CTP claims following motor vehicle incidents.
• Make key liability decisions and assess claims for treatment as reasonable and necessary.
• Assess injury needs, handle correspondence regarding benefits, rehabilitation, and interpret medical reports.
• Provide timely responses and ensure accurate processing of claims.

Skills

Case management

Customer-focused

Empathy

Team collaboration

Digital / tech awareness

Job description

Allianz Australia is seeking a dedicated Case Manager for NSW CTP Long Tail Claims based in Charlestown. You will guide customers through the entire claims journey, working with injured parties, families, medical professionals and legal providers to secure positive outcomes while delivering a supportive, empathetic experience.

In this hybrid role, you’ll build strong relationships, assess liability, manage a portfolio of claims, communicate clearly, interpret medical reports and ensure timely