Case Manager Level 1

Allianz Australia; Newcastle-Maitland; Hybrid; AUD 70,000 - 95,000; Full time

Benefits offered by this job

Flexible hybrid work

Learning resources

Discounts on Allianz products

Employee Share Purchase Program

Mentoring & mobility opportunities

Job summary

Allianz Australia is seeking a dedicated Case Manager for NSW CTP Long Tail Claims based in Charlestown. You will guide customers through the entire claims journey, working with injured parties, families, medical professionals and legal providers to secure positive outcomes while delivering a supportive, empathetic experience.

In this hybrid role, you’ll build strong relationships, assess liability, manage a portfolio of claims, communicate clearly, interpret medical reports and ensure timely

Qualifications

• Experience in a comparable industry or case management desirable.
• Customer-focused approach with empathetic communication.
• Ability to work collaboratively in a team and handle difficult situations.

Responsibilities

• Build effective working relationships with customers, family members, legal providers, and medical professionals to drive outcomes.
• Determine liability and manage a portfolio of NSW CTP claims following motor vehicle incidents.
• Make key liability decisions and assess claims for treatment as reasonable and necessary.
• Assess injury needs, handle correspondence regarding benefits, rehabilitation, and interpret medical reports.
• Provide timely responses and ensure accurate processing of claims.

Skills

Case management

Customer-focused

Empathy

Team collaboration

Digital / tech awareness

Job description

CASE MANAGER – NSW CTP LONG TAIL CLAIMS - CHARLESTOWN

At Allianz, we’re proud to be named one of the Best Workplaces in Australia 2026 and a Great Place to Work. As a leading global insurance and asset management brand, we prioritise care for our customers, the planet, and each other. We hire the very best people to further our commitment to caring and securing the future for our customers.

We offer an inclusive workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back to the community and feel proud to be a part of an organisation doing meaningful work that matters while supporting sustainability, mental health, and well-being.

Let’s care for tomorrow, so we can create a better future together, for everyone.

While you'll be working with individuals facing challenging times, your primary goal is to deliver a positive customer experience, making this role highly rewarding. As a relationship builder, you will assist individuals by engaging with them and relevant stakeholders to maximize their return to health, life, and work. Additionally, you will guide our customers through every stage of the claims process, ensuring they are well-informed and supported throughout.

About The Role

• Build effective working relationships with injured customers, family members, legal providers, and medical professionals to drive successful outcomes.
• Determine liability and managing a portfolio of CTP claims for customers who have sustained injuries following a motor vehicle accident.
• Make key liability decisions and assess claims for reasonable and necessary treatment.
• Assess and manage injury needs, handle correspondence regarding CTP benefits, treatment, rehabilitation, and interpret medical reports.
• Provide timely and effective responses to customer needs and ensure accurate processing of claims.

About You

• Experience in a comparable industry or case management experience is desirable but not essential.
• Strong drive and interest in leveraging your customer-focused experience to grow a career in case management.
• Known for your empathetic style and customer-focused approach, allowing you to ‘walk beside our customers.’
• Ability to handle difficult situations professionally while resolving complex issues.
• Ability to work collaboratively in a team environment, providing advice and guidance to other team members.
• A passion for leveraging emerging technologies to stay ahead in a rapidly evolving digital landscape.

Benefits And Perks

• Inclusive Culture: Join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every day!
• Work-life balance: Enjoy our flexible, hybrid work arrangements, and tailored workplace adjustments, where possible.
• Career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources.
• Financial and Well-being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program- own a piece of your employer!
• For more details about our benefits, visit the Allianz Careers site.

About Allianz Group

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter and nurtures a culture grounded in integrity, fairness, inclusion and trust.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.

Adjustments and support

If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to [e-mail] for a confidential conversation.