Case Manager

Ambrose Construct Group; Sydney; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Supportive team environment

Varied role with ownership of jobs

Leadership development opportunities

Focus on quality and customer service

Continuous improvement culture

Job summary

Abril Restorations is seeking an organised Case Manager to oversee restoration projects from scheduling through to completion, coordinating field crews, customers and stakeholders to ensure on-time delivery and quality outcomes.

You will lead daily schedules, monitor progress, resolve issues and drive process improvements while maintaining safety standards and exceptional customer service across multiple jobs.

Qualifications

• Experience in coordination, scheduling or field operations within restoration or construction.
• Strong communication skills with customers, clients and field teams.
• Leadership with ability to guide staff and provide feedback.

Responsibilities

• Manage restoration jobs from scheduling through to completion, ensuring timelines, quality standards and client requirements are met.
• Coordinate daily field crew schedules, job instructions, site requirements and confirmations.
• Monitor progress, reporting, attendance, materials and equipment records.
• Communicate updates with customers, clients, field crews, loss adjusters and internal stakeholders.
• Lead and support field staff through feedback, performance checks and coaching.
• Ensure safety, procedures, site standards and service expectations are maintained.
• Identify opportunities to improve processes, technology and training.

Skills

Coordination

Time management

Communication

Leadership

Problem solving

Tools

Simpro

Job description

About Us:

At Abril Restorations, we specialise in delivering high-quality restoration services with a strong focus on customer satisfaction, communication, quality, and operational excellence. Working closely with clients, customers, field crews, and industry stakeholders, our team is committed to providing a seamless and professional service from initial attendance through to job completion.

As we continue to grow, we are looking for an organised, proactive, and solutions-focused Case Manager to join our supportive team.

About the Role:

Are you an experienced coordinator or team leader who thrives in a fast-paced environment and enjoys taking ownership of jobs from start to finish?

As our Case Manager, you will be responsible for overseeing allocated restoration jobs from initial scheduling through to completion, ensuring they progress efficiently and meet client, customer, and business requirements.

You will be a key point of contact for our field crew, customers, clients, and internal stakeholders. You'll coordinate daily schedules, monitor job progress, support field staff, review reporting, and resolve issues to help ensure every job is delivered to a high standard.

This is a hands-on coordination and leadership role suited to someone with exceptional organisation, communication, and problem-solving skills who enjoys keeping people and projects moving.

Key Responsibilities:

• Manage restoration jobs from scheduling through to completion, ensuring timelines, quality standards and client requirements are met.
• Coordinate daily field crew schedules, job instructions, site requirements, equipment and customer confirmations.
• Monitor job progress, reporting, attendance times, materials and equipment records within Simpro.
• Communicate with customers, clients, field crews, loss adjusters and internal stakeholders, providing updates and resolving issues.
• Lead and support field staff through regular feedback, one-on-ones, quality checks and performance management.
• Ensure safety, company procedures, site standards, reporting requirements and service expectations are consistently maintained.
• Identify opportunities to improve processes, technology, training and overall field crew performance.

About You:

• Experience in coordination, scheduling, restoration, construction, insurance repairs or field operations.
• Strong organisation and time management skills with the ability to manage multiple jobs and priorities.
• Excellent communication skills and confidence working with customers, clients and field teams.
• Strong leadership skills with the ability to guide, support and provide constructive feedback to staff.
• A proactive, solutions-focused approach with strong attention to detail and problem-solving skills.
• Confidence using computer systems and job management platforms, with Simpro experience highly regarded.
• A positive, accountable and team-focused attitude with a commitment to safety, quality and customer service.
• Flexibility to assist with after-hours requirements and overtime when necessary.

Why Join Us?

• Supportive and collaborative team environment
• Varied role with ownership of jobs from start to finish
• Opportunity to develop your leadership, operational, and restoration knowledge
• Be part of a team focused on quality, continuous improvement, and exceptional customer service
• Opportunity to contribute ideas and improvements as the business continues to develop

Abril Restorations is an equal-opportunity employer that values diversity and strives for an inclusive workplace.

Please note: Only short-listed applicants will be contacted.