Case Manager

Iaawg; Cootamundra; On-site; AUD 80,000 - 109,000; Full time

Benefits offered by this job

Not-for-profit salary packaging

Free external confidential counselling

Volunteering opportunities

Extra leave (special days)

Job summary

Mission Australia is seeking a dedicated Case Manager in Cootamundra to deliver trauma-informed, client-centred support for adult and child victim-survivors of domestic and family violence. You will work within an integrated service model with local partners to promote safety, empowerment and long‑term wellbeing.

You will provide risk assessments, develop tailored case plans, coordinate referrals to legal, housing, health and counselling services, and engage with families and communities to

Qualifications

• Relevant degree or Associate Diploma with relevant experience.
• Demonstrated case management and intervention delivery skills.
• Experience delivering trauma-informed, culturally safe, person-centred support.
• Experience in DV/Justice context desirable.
• Current NSW Driving Licence; First Aid/ CPR; police checks and Working with Children clearance.

Responsibilities

• Conduct comprehensive risk and needs assessments.
• Develop individualised case plans with clients.
• Provide ongoing support, advocacy and referrals.
• Engage with children and young people where appropriate.
• Support clients using violence through information and coordinated safety planning.
• Utilise brokerage funds to support safety and wellbeing.
• Maintain accurate records and contribute to data reporting.
• Participate in interagency collaboration and service promotion.

Skills

Case management

Trauma-informed practice

Cultural safety

Interagency collaboration

Client advocacy

Education

Relevant degree or Associate Diploma

Tools

DVSAT

Job description

Permanent role| 38 Hours per week $94,472 per annum + Super + Not for Profit Salary Packaging Location: Cootamundra NSW 2590

Make a meaningful difference to the lives of Australians in need! Life at Mission Australia When you join the team at Mission Australia, you become part of a community who are determined to end homelessness and ensure people in need can thrive. United by our Christian purpose and values, we advocate for a fairer Australia, to meet the growing needs of people across the country. Together we’re building hope and possibility for all. Find out more about us and our purpose.

Your Opportunity

Are you passionate about supporting victim-survivors of domestic and family violence? Do you want to make a meaningful impact in your local community? Join our dedicated team delivering the Integrated Domestic and Family Violence Services (IDFVS) program in Cootamundra NSW. As a Case Manager, you will provide specialist, trauma-informed case management to adult and child victim-survivors of domestic and family violence (DFV), with a focus on safety, empowerment, and long-term wellbeing. You will work within a multi-agency, integrated service model, collaborating with local partners to deliver flexible, culturally safe, and client-centred support. In addition to supporting victim-survivors, you will also play a role in engaging with people who use violence, where it is safe and appropriate to do so. This includes providing referrals to Men’s Behaviour Change Programs (MBCPs) and other relevant services, contributing to whole-of-family safety planning, and supporting accountability and behaviour change in line with the IDFVS model. Although this is not an identified position, we strongly encourage Aboriginal and Torres Strait Islander people to apply.

Your key responsibilities

• Conduct comprehensive risk and needs assessments using tools such as the DVSAT.
• Develop and implement individualised case plans in partnership with clients.
• Provide ongoing support, advocacy, and referrals to relevant services including legal, housing, health, and counselling.
• Engage with children and young people as clients in their own right, where appropriate.
• Support people using violence through information, referral, and coordinated safety planning, in collaboration with specialist services.
• Utilise brokerage funds to support client safety and wellbeing.
• Maintain accurate records and contribute to data reporting
• Participate in interagency collaboration, community education, and service promotion activities.

Requirements for Success

• Relevant degree or Associate Diploma with relevant experience; or other appropriate qualification with relevant experience
• Demonstrated case management and intervention delivery skills
• Demonstrated experience working with people who have experienced trauma and an ability to provide culturally safe, inclusive, and person-centred support to individuals from diverse and marginalised communities, including Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse (CALD) communities, and LGBTQIA+ individuals.
• Experience working in the community service sector, particularly with DV or Justice and a thorough understanding of the impacts of violence within intimate partner relationships is desirable
• Understanding of Domestic & Family Violence, its complexities, and consequences, particularly as they affect Aboriginal Women and Children, and sensitivity to their needs.
• Knowledge and understanding of the criminal justice response to Domestic & Family Violence
• Good communication skills, particularly in negotiation, advocacy, and conflict resolution
• Current First Aid and CPR Certificate
• Current NSW Driving Licence
• Before starting work with us, you will need to undertake a national police history check, qualifications, and referee checks, and have a clearance to work with children/vulnerable people.

Your benefits

To ensure our employees feel valued, empowered, and celebrated, we provide a range of employee benefits including:

• Rewarding work – every day you know you’re making a real difference
• Not-for-profit salary packaging, reducing your tax (details via AccessPay)
• Free external, confidential counselling and access to chaplaincy support
• Volunteering opportunities
• Opportunity to purchase additional annual leave
• Extra leave including: Mission Australia Thank You Day & Work Anniversary Day off

Our culture

Our innovative and inclusive culture will ensure you feel valued at Mission Australia as you help Australians in need and develop in your career. We prioritise the safety and wellbeing of everyone, both within our team and the individuals we serve. We are committed to creating a diverse and inclusive working environment. We actively support and encourage people of all backgrounds; gender, age, ethnicity, race, cultural background, disability, religion, and sexual orientation to submit an application and aim to ensure that the recruitment and employee experience is as accessible and inclusive as possible. So, whoever you are, if you’re skilled and actively support our purpose and values, you would be welcome at Mission Australia. If you live with disability and require support to submit your application, please email [e-mail] or visit our Careers page for additional contact details. We strongly encourage applications from people who identify as Aboriginal or Torres Strait Islander. For culturally safe support or assistance with your application, please contact us at [e-mail]

We collaborate with people experiencing homelessness or disadvantage to tackle the root causes of their challenges through providing access to safe, affordable homes and innovative, evidence-based support services. Every day we deliver homelessness crisis and prevention services, provide social and affordable housing, assist struggling families and children, address mental health issues, fight substance dependencies, support people with disability and much more. Mission Australia believes a person’s circumstances shouldn’t define their future and that given the right support, everyone can reach their full potential. That’s why we stand together with Australians in need, until they can stand for themselves. Learn more about Mission Australia and our purpose.