Case Manager

Mission Australia; Shire Of Carnarvon; On-site; AUD 68,000 - 83,000; Part time

Benefits offered by this job

Salary packaging (NFP)

Counselling services

Volunteering opportunities

Additional annual leave

Very Remote benefits

Chaplaincy support

Job summary

Mission Australia in Carnarvon is seeking a Case Manager for the THRIVE service. This on-site role supports tenants of Public and Aboriginal Housing to build stability and wellbeing through strengths-based case management and practical assistance.

You will assess, plan, and coordinate referrals with housing partners, while maintaining documentation and striving for sustainable tenancies. Qualifications and experience with vulnerable clients are required.

Qualifications

• Relevant qualifications such as a degree, associate diploma, certificate or equivalent experience.
• Experience supporting clients with complex or challenging housing circumstances.
• High level of cultural competence, including understanding Aboriginal and Torres Strait Islander peoples.
• Full driver licence with no restrictions.
• First Aid and CPR certification required.

Responsibilities

• Conduct initial assessments, inductions and risk assessments for new referrals.
• Develop and review individual case plans using a strengths-based approach.
• Provide face-to-face and outreach support, including home visits.
• Collaborate with housing partners to address tenancy challenges.
• Facilitate referrals to internal and external support services.
• Maintain accurate documentation and data entry per policies.
• Support clients toward sustainable tenancies and continuity of care.

Skills

Communication skills

Cultural competence

Record keeping

Technology proficiency

Driver license

First Aid/CPR

Education

Degree or equivalent

First Aid and CPR Certificate

Job description

• Permanent Part Time Contract30.4hrs per week – 4 days per week
• Location: ** Gwoonwardu (Carnarvon) WA 6701**
• Salary: $75,577 + super + NFP salary packaging benefits
• Make a meaningful difference to the lives of Australians in need

Life at Mission Australia

When you join the team at Mission Australia, you become part of a community who are determined to end homelessness and ensure people in need can thrive. United by our Christian purpose and values, we advocate for a fairer Australia, to meet the growing needs of people across the country. Together we’re building hope and possibility for all.

Find out more about us and our purpose.

Your Opportunity

As a Case Manager with the THRIVE service in Carnarvon, you will have the opportunity to make a meaningful difference for individuals and families working to sustain safe and secure housing. THRIVE supports tenants of Public Housing and Aboriginal Housing who may be experiencing complex challenges, and your role will help them build confidence, capability and stronger connections within their community.

This is an on-site position where you will work directly with clients in their homes and neighbourhoods, taking a strengths-based approach to understand their goals and the issues affecting their tenancy. You will provide practical support, consistent engagement and structured case management, linking clients with services and resources that enhance stability and wellbeing.

Most referrals come through the Department of Communities (Housing), local service providers and self-referring tenants, and you will support people from first contact through to achieving sustainable tenancies. This role offers the chance to combine empathy, problem solving and practical support in a way that has real and lasting impact.

Your Key Responsibilities:

• Conduct initial assessments, inductions and risk assessments for new referrals, ensuring suitability and clarity of support needs.
• Develop, implement and regularly review individual case plans using a strengths-based and goal-focused approach.
• Provide face-to-face and outreach support, including home visits, to help tenants maintain safe and stable housing.
• Work collaboratively with the Department of Communities (Housing) and other key partners to address tenancy challenges.
• Facilitate referrals to internal and external support services to address complex needs and strengthen client capacity.
• Maintain accurate and timely documentation, case notes and data entry in line with Mission Australia protocols and program requirements.
• Support clients until they transition out of the service or achieve a sustainable tenancy, ensuring continuity of care and capacity building.

Requirements for Success

• Relevant qualifications such as a degree, associate diploma, certificate or equivalent experience suitable to Mission Australia’s requirements.
• Emerging professional experience with a willingness to learn and grow in a structured case management environment.
• Experience supporting clients with complex or challenging circumstances, including those facing housing instability.
• Strong communication skills with proficiency in technology, record keeping and administrative processes.
• High level of cultural competence, including strong understanding of Aboriginal and Torres Strait Islander peoples, histories and protocols.
• Ability to work respectfully with vulnerable clients, maintain clear professional boundaries and support individuals in distress.
• Excellent local knowledge of Carnarvon and strong community connections to enhance referral pathways and client outcomes.
• First Aid and CPR Certificate.
• Full driver licence with no restrictions

Before starting work with us, you will need to undertake a national police history check, qualifications, and referee checks, and have a clearance to work with children/vulnerable people.

Your Benefits

To ensure our employees feel valued, empowered, and celebrated, we provide a range of employee benefits including:

• Rewarding work – every day you know you’re making a real difference
• Not-for-profit salary packaging, reducing your tax (details via AccessPay)
• Free external, confidential counselling and access to chaplaincy support
• Volunteering opportunities
• Opportunity to purchase additional annual leave
• Extra leave including: Mission Australia Thank You Day & Work Anniversary Day off
• Very Remote Benefits include:
  • Additional $1,000 each year to assist with cost of living in a remote area
  • 5 weeks Annual Leave
  • Access to up to 5 additional days Personal/carers leave each year (non-accruing)

Our Culture

Our innovative and inclusive culture will ensure you feel valued at Mission Australia as you help Australians in need and develop in your career.

We prioritise the safety and wellbeing of everyone, both within our team and the individuals we serve.

We are committed to creating a diverse and inclusive working environment. We actively support and encourage people of all backgrounds; gender, age, ethnicity, race, cultural background, disability, religion, and sexual orientation to submit an application and aim to ensure that the recruitment and employee experience is as accessible and inclusive as possible. So, whoever you are, if you’re skilled and actively support our purpose and values, you would be welcome at Mission Australia.

If you live with disability and require support to submit your application , please email [e-mail] or visit our Careers page for additional contact details.

We strongly encourage applications from people who identify as Aboriginal or Torres Strait Islander. For culturally safe support or assistance with your application, please contact us at [e-mail]

Find out more about a career with Mission Australia.