Senior Case Manager NISS

Life Without Barriers; Brisbane; Hybrid; AUD 95,000 - 125,000; Full time

Benefits offered by this job

Flexible working (Office/Home)

Employee benefits including fitness &

Salary packaging up to $18,550 peryear

24/7 management support

Optional rostered day off per month

Mobile phone and laptop

Job summary

Life Without Barriers in Australia is seeking a Senior Case Manager for the National Immigration Support Service (NISS) to deliver intensive case management for asylum seekers and families. You will mentor Case Coordinators and Cultural Support workers while navigating complex needs with trauma-informed care.

The role is permanent, full-time (38 hours weekly) with flexible office/home work options in Milton or Springwood.

Qualifications

• A recognised Degree qualification in Social Work, social sciences, psychology, nursing or mental health or a recognised diploma in a related field and working toward a degree qualification.
• Demonstrated experience in case plan outcomes with asylum seekers with complex needs including trauma, mental health, psychical health, child protection, family violence.
• Demonstrated experience in developing positive developmental relationship, building trust with NISS clients through active engagement and placing the best interest of the client at the centre of case planning.
• Demonstrated experience in working autonomously and implementing therapeutic case plans for multiple clients simultaneously.
• Demonstrated experience in leadership/management, coaching, mentoring, and providing support and training to mangers and staff.
• Working knowledge of the relevant legislative and regulatory environment for areas of business responsibility, including NISS program
• Demonstrated understanding of current case work practice for NISSS clients including trauma informed, therapeutic case plans and practice.
• Demonstrated ability to work with individuals, families and groups from a strength base and culturally appropriate framework.
• Proficient ability in using the Microsoft office suite of programs.
• Current Drivers Licence.

Responsibilities

• Provide intensive case management support to complex asylum seekers (individuals & families) primarily within the Status Resolution Support Service program.
• Ensure delivery of quality evidence-based services and promoting respectful, purposeful casework.
• Offer guidance, support, mentoring and training to Case Coordinators and Cultural Support workers.

Skills

Case management

Leadership

Trauma-informed practice

Microsoft Office

Autonomy

Stakeholder engagement

Communication

Driver's license

Education

Degree in Social Work or related field

Diploma in related field (working toward degree)

Job description

• Flexible working arrangements (Office/Home)
• Access great employee benefits including fitness passport, discounted health insurance, travel club members + more.
• Generous salary packaging benefits - up to $18,550 per year, tax free!
• 24/7 management support via our National After-Hours Support Service
• Optional rostered day off per month

As an asylum seeker or refugee in Australia, the path to stability can be rocky, and we acknowledge the relentless fight for freedoms that some of us take for granted. At Life Without Barriers, we see the strength, resilience, and courage it takes to rebuild a life in a new country.

Through our National Immigration Support Service (NISS), we provide compassionate, culturally safe, and trauma-informed support to asylum seekers and refugees living in the Australian community. We walk alongside individuals and families on their journey, helping them navigate what can be complex and challenging systems and empowering them to reach their goals, one step at a time.

About the Role

Employment Type:Permanent, Full Time, 38 hours per week.

Office Location: Milton or Springwood, with flexibility to work from office and home.

About the Service

Our National Immigration Support Service (NISS) offers comprehensive assistance to individuals seeking asylum and refugees residing within the Australian community.

Navigating the journey toward stability in Australia, as an asylum seeker or refugee, is fraught with challenges. At Life Without Barriers, we understand the arduous quest for freedoms often overlooked by others. Our mission is to support individuals in achieving their aspirations, guiding them through the complexities of a daunting system, one step at a time.

At Life Without Barriers, our dedicated and flexible team plays a crucial role in improving the lives of refugees and asylum seekers throughout Australia. If you are driven by values of inclusivity and respect, joining our team represents a profound opportunity to make a significant difference. We approach our work with empathy and respect, addressing the unique needs of our clients and acknowledging the difficult paths they have traversed in search of safety from conflict and adversity.

Becoming part of our team could be the most meaningful step in your career, enabling you to contribute positively to the lives of those in need of support and understanding.

About You

You are a seasoned professional with substantial experience in operational management and team leadership, ideally within the humanitarian sector. Your strategic planning skills, advocacy for CALD communities, and dedication to enhancing clients' settlement journeys are exemplary.

About the Role

The purpose of the Senior Case Manager NISS is to provide intensive case management support to complex asylum seekers (individuals & families) primarily within the Status Resolution Support Service program. This includes ensuring the delivery of quality evidence-based services and promoting respectful, purposeful casework. The incumbent offers guidance, support, mentoring and training to Case Coordinators and Cultural Support workers

Skills & Experience

• A recognised Degree qualification in Social Work, social sciences, psychology, nursing or mental health or a recognised diploma in a related field and working toward a degree qualification.
• Demonstrated experience in case plan outcomes with asylum seekers with complex needs including trauma, mental health, psychical health, child protection, family violence.
• Demonstrated experience in developing positive developmental relationship, building trust with NISS clients through active engagement and placing the best interest of the client at the centre of case planning.
• Demonstrated experience in working autonomously and implementing therapeutic case plans for multiple clients simultaneously.
• Demonstrated experience in leadership/management, coaching, mentoring, and providing support and training to mangers and staff.
• Working knowledge of the relevant legislative and regulatory environment for areas of business responsibility, including NISS program
• Demonstrated understanding of current case work practice for NISSS clients including trauma informed, therapeutic case plans and practice.
• Demonstrated ability to work with individuals, families and groups from a strength base and culturally appropriate framework.
• Proficient ability in using the Microsoft office suite of programs.
• Current Drivers Licence.

Successful candidates will be required to clear probity checks including National Criminal History Record Check and Working with Children Check.

• Excellent salary sacrificing tax benefits.
• Competitive base salary + 12% super
• A mobile phone and laptop
• Optional rostered day off per month.

Candidates with disabilities who require adjustments to the recruitment process or the application form in an alternate format can visit https://www.lwb.org.au/careers/ for information on our access and inclusion work and how to contact us directly.

Applications close at midnight on 8th November 2026.

Applicants are encouraged to apply as soon as possible as applications are continuously reviewed prior to the closing date; and as such the closing date is subject to change without notice.

We want to employ people who reflect the diversity of our clients to ensure we can support each client's individual needs and wants. We encourage people of Aboriginal and Torres Strait Islander background and people with disability to apply.