Career Pathway Mentor

Ability Options; Gosford; On-site; AUD 70,000 - 92,000; Full time

Benefits offered by this job

Fitness passport

Employee discounts

Rewards program

Flexible work arrangements

Job summary

Ability Options in Toukley is recruiting a Mentor to support customers in achieving employment goals. You’ll build trust, understand each person’s aspirations and work closely with employers to explore opportunities. A people-focused role that values connection, confidence-building and practical support.

Experience in customer service and strong communication are key. The role requires a proactive, collaborative approach and a commitment to inclusivity across diverse communities.

Qualifications

• Experience in delivering excellent customer service
• Ability to listen to and understand customer needs
• Willingness to travel within the region

Responsibilities

• Building positive and supportive relationships with customers
• Getting to know each customer's goals, strengths and interests
• Helping customers identify opportunities and take steps towards employment
• Providing encouragement, guidance and practical support
• Connecting with local businesses and employers to explore opportunities
• Supporting customers to prepare for work and feel confident in their abilities
• Keeping customer information and records up to date
• Working with your team and other organisations to achieve positive outcomes
• Helping create a welcoming and positive customer experience

Skills

Customer service

Communication

Relationship building

Teamwork

Independence

Tech savviness

Job description

Ability Options in Toukley is recruiting a Mentor to support customers in achieving employment goals. You’ll build trust, understand each person’s aspirations and work closely with employers to explore opportunities. A people-focused role that values connection, confidence-building and practical support.

Experience in customer service and strong communication are key. The role requires a proactive, collaborative approach and a commitment to inclusivity across diverse communities.