Care & Services Manager - Resident Experience Leader

Infinite Aged Care; Sydney; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Salary packaging

Meal & entertainment benefits

Fitness Passport

Health Insurance discounts

EAP

Employee discounts

Training programs

Career opportunities

Job summary

Infinite Care is seeking a Duty Supervisor (Care & Services Manager) to lead the Southhaven Care Home’s day-to-day operations in NSW. You’ll work closely with clinical, hospitality, maintenance, lifestyle and admin teams to ensure residents, families and visitors enjoy an exceptional experience while upholding high standards.

The role suits a hands-on leader with strengths in operations, hospitality or customer service who can mentor staff and drive service excellence.

Qualifications

• Experience in operations management, venue management, or hospitality leadership.
• Strong communication and relationship-building skills.
• Exceptional customer service and problem-solving abilities.
• Excellent organisational and time-management abilities.
• Ability to lead, mentor and support cross-department teams.

Responsibilities

• Oversee day-to-day operations of the care home.
• Lead and support teams across clinical, hospitality, maintenance, lifestyle and admin.
• Ensure residents and families have an exceptional experience while maintaining high standards.

Skills

Operations management

Venue management

Hospitality leadership

Customer-focused leadership

Team mentoring

Communication

Problem solving

Time management

Job description

Infinite Care is seeking a Duty Supervisor (Care & Services Manager) to lead the Southhaven Care Home’s day-to-day operations in NSW. You’ll work closely with clinical, hospitality, maintenance, lifestyle and admin teams to ensure residents, families and visitors enjoy an exceptional experience while upholding high standards.

The role suits a hands-on leader with strengths in operations, hospitality or customer service who can mentor staff and drive service excellence.