Care & Services Manager

Infinite Aged Care Pty Ltd; Canterbury-Bankstown; Hybride; AUD 70 000 - 90 000; Plein temps

Avantages offerts par ce poste

Free mandatory training modules

Salary packaging benefits

Discounted health insurance

Carefriends employee referral program

Career growth across 23 homes

Employee Assistance Program

Résumé du poste

Infinite Care Pty Ltd is seeking a Duty Shift Supervisor to lead day-to-day operations across shifts at our Southhaven Care Home, Padstow Heights, NSW. The role focuses on supervising operational excellence and coordinating with Heads of Department to meet GM expectations.

Full-time position requiring weekend work and some weekdays, with opportunities to mentor staff and enhance resident experience in a 5-star hospitality-inspired care setting.

Qualifications

• Strong communication with residents, families, staff and external stakeholders.
• Empathetic handling of resident concerns and feedback.
• Attention to compliance, standards and documentation.
• Excellent time management in a fast-paced care home.
• Commitment to exceptional service for elderly residents.
• Ability to mentor, train and support team members.

Responsabilités

• Walk through the home to ensure a warm, safe, and welcoming environment.
• Review staffing, manage unplanned leave, and ensure coverage for continuous care.
• Coordinate with clinical, cleaning, catering, laundry, maintenance and engagement teams.
• Oversee meal services and dining areas for a positive resident experience.
• Coordinate admissions and discharges, prepping rooms and supporting families.
• Handle feedback and resolve issues, with documentation and closure.
• Assist in resolving complaints to improve resident experience.

Connaissances

Strong communication

Empathy for residents

Attention to detail

Time management

Customer-service mindset

Mentor and train staff

Description du poste

The Role

The Duty Shift Supervisor plays a vital role in the effective day-to-day operations of Infinite Care homes, with a key focus on the direct supervision of operational excellence. Working collaboratively with all Heads of Department, this role ensures operational excellence across each shift. As a member of the leadership team, the Duty Shift Supervisor leads the daily functions of the care home in alignment with the expectations set by the General Manager.

We are seeking someone who is available fulltime, a true leader and can work weekends and some weekdays in our Southhaven Care Home in Padstow Heights, NSW Infinite Care | Padstow Aged Care Home NSW

Shifts now available:

• Week 1: Thurs PM, Fri PM, Wed DAY, Sat PM, Sun PM
• Week 2: Thurs PM, Fri PM, Wed Day, Sat PM, Sun PM

The ideal candidate comes from an operations background with a high level of customer service focus. While aged care experience is not essential, we are seeking a background in operational management or team leadership from any industry. This role is ideal for operational leaders with a background in hospitality from a 5-star hotel level and/or pub/venue management approach. Your standards set the tone for customer enjoyment, reputation and operational excellence.

Weekdays am & pm shifts and Weekend am shifts available.

A day in the life could look like:

• Walking through the home to ensure a warm, safe, and welcoming environment.
• Reviewing staffing allocations, responding to unplanned leave, and ensuring adequate coverage for continuous care.
• Checking in with all departments: clinical, cleaning, catering, laundry, maintenance, and engagement, to support smooth daily operations.
• Overseeing meal services, ensuring dining areas are prepared, compliance is met, and residents enjoy a positive dining experience.
• Coordinating new admissions and discharges, ensuring rooms are ready and families feel supported throughout transitions.
• Managing feedback and resolving issues promptly, ensuring all actions are documented and closed out.
• Supporting the resolution of complaints with a focus on enhancing the resident experience.

Essential for the role

• Strong communication skills to engage effectively with residents, families, staff, and external stakeholders.
• Ability to manage resident concerns with empathy and efficiency, ensuring high satisfaction and quality care.
• Excellent attention to detail when monitoring compliance, operational standards, and documentation.
• Effective time‑management and prioritisation skills to navigate a fast‑paced environment.
• A commitment to delivering exceptional service to elderly residents, with a strong customer‑service mindset.
• Ability to mentor, train, and support team members to enhance performance and service delivery.

Why work for us?

• Strong mentorship and support from an experienced rostering/workforce optimisation team.
• Employee Referral program that enables you to earn extra income tapping your local networks.
• A collaborative, down-to-earth team culture where people truly care.
• Grow with us – we are rapidly expanding!
• We are not your average aged care provider – help us Make Aged Care Great and make a real difference in people’s lives.

Infinite Care’s Employee benefits;

• FREE mandatory & self‑paced training modules throughout your employment.
• Salary packaging benefits as a not‑for‑profit provider.
• Discounted health insurance & fitness passport to access health and wellbeing sessions.
• Earn extra income via Carefriends employee referral program (*unlimited referrals)
• Ability to span your career across our 23 homes nationally.
• Employee Assistance Program for family, financial and wellbeing support services.
• Defence/Military Veterans are encouraged to apply.

As part of our pre-employment phase an online medical assessment and other work-related checks are mandatory.