Care & Services Manager — Weekend PM Operations Lead

Infinite Aged Care Pty Ltd; Gold Coast City; Hybrid; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Fitness Passport

Discounted Health Insurance

In-house and online training

EAP

Professional development

NFP salary sacrificing

Job summary

Infinite Aged Care is seeking a Duty Supervisor (Care and Services Manager equivalent) to lead daily operations at our Ashmore, Gold Coast home on Monday, Saturday and Sunday PM shifts. The role focuses on operational excellence, staff coordination, and delivering exceptional resident experiences.

Ideal candidates bring an operations background with a strong customer-service focus. Hospitality or venue-management experience is valued to set standards for resident enjoyment and quality care.

Qualifications

• Experience in operational management or team leadership from any industry.
• Strong focus on customer service and resident satisfaction.
• Ability to mentor and support staff across departments.

Responsibilities

• Walk through the home to ensure a warm, safe, and welcoming environment.
• Coordinate staffing and manage unplanned leave to ensure continuous care.
• Engage with clinical, dining, housekeeping, and maintenance teams to support daily operations.
• Oversee meal services and ensure residents have a positive dining experience.
• Facilitate admissions and discharges, supporting families through transitions.

Skills

Operations leadership

Customer service

Team mentoring

Communication

Time management

Job description

Infinite Aged Care is seeking a Duty Supervisor (Care and Services Manager equivalent) to lead daily operations at our Ashmore, Gold Coast home on Monday, Saturday and Sunday PM shifts. The role focuses on operational excellence, staff coordination, and delivering exceptional resident experiences.

Ideal candidates bring an operations background with a strong customer-service focus. Hospitality or venue-management experience is valued to set standards for resident enjoyment and quality care.