Care & Services Manager

Infinite Aged Care Pty Ltd; Tweed Heads; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Fitness Passport

NFP salary sacrificing benefits

Discounted Health Insurance

In-house and online training (free)

EAP and Flare employee discounts

Work-Rite micro professional dev. (fee

Job summary

Infinite Aged Care Pty Ltd is seeking a Duty Shift Supervisor to lead daily operations across care-home shifts and collaborate with Heads of Department to deliver excellence. The role focuses on supervising operations, staffing, and resident experience, with the General Manager setting expectations.

The ideal candidate has an operations or team-lead background from any industry, with a strong customer-service mindset and a passion for elder care.

Qualifications

• Strong communication skills to engage effectively with residents, families, staff, and external stakeholders.
• Ability to address resident concerns with empathy and efficiency to maintain high satisfaction.
• Excellent attention to detail when monitoring compliance, standards, and documentation.
• Effective time-management and prioritisation in a fast-paced environment.
• Commitment to delivering exceptional service to elderly residents with a customer-service mindset.
• Ability to mentor, train, and support team members to enhance performance.

Responsibilities

• Walking through the home to ensure a warm, safe, and welcoming environment.
• Reviewing staffing allocations, responding to unplanned leave, and ensuring adequate coverage for continuous care.
• Checking in with all departments to support smooth daily operations.
• Overseeing meal services, ensuring dining areas are prepared and residents enjoy dining experience.
• Coordinating new admissions and discharges, ensuring rooms are ready and families feel supported.
• Managing feedback and resolving issues promptly, ensuring actions are documented and closed out.
• Supporting the resolution of complaints with a focus on resident experience.

Skills

Communication skills

Empathy

Attention to detail

Time management

Customer service mindset

Mentoring

Job description

The Role

The Duty Shift Supervisor plays a vital role in the effective day-to-day operations of Infinite Care homes, with a key focus on the direct supervision of operational excellence. Working collaboratively with all Heads of Department, this role ensures operational excellence across each shift. As a member of the leadership team, the Duty Shift Supervisor leads the daily functions of the care home in alignment with the expectations set by the General Manager.

The ideal candidate comes from an operations background with a high level of customer service focus. While aged care experience is not essential, we are seeking a background in operational management or team leadership from any industry. This role is ideal for operational leaders with a background in hospitality from a 5-star hotel level and/or pub/venue management approach. Your standards set the tone for customer enjoyment, reputation and operational excellence.

A day in the life could look like:

• Walking through the home to ensure a warm, safe, and welcoming environment.
• Reviewing staffing allocations, responding to unplanned leave, and ensuring adequate coverage for continuous care.
• Checking in with all departments: clinical, cleaning, catering, laundry, maintenance, and engagement, to support smooth daily operations.
• Overseeing meal services, ensuring dining areas are prepared, compliance is met, and residents enjoy a positive dining experience.
• Coordinating new admissions and discharges, ensuring rooms are ready and families feel supported throughout transitions.
• Managing feedback and resolving issues promptly, ensuring all actions are documented and closed out.
• Supporting the resolution of complaints with a focus on enhancing the resident experience.

Essential for the role

• Strong communication skills to engage effectively with residents, families, staff, and external stakeholders.
• Ability to manage resident concerns with empathy and efficiency, ensuring high satisfaction and quality care.
• Excellent attention to detail when monitoring compliance, operational standards, and documentation.
• Effective time‑management and prioritisation skills to navigate a fast‑paced environment.
• A commitment to delivering exceptional service to elderly residents, with a strong customer‑service mindset.
• Ability to mentor, train, and support team members to enhance performance and service delivery.

Why work for us?

• Strong mentorship and support from an experienced rostering/workforce optimisation team.
• Employee Referral program that enables you to earn extra income tapping your local networks.
• A collaborative, down-to-earth team culture where people truly care.
• Grow with us – we are rapidly expanding!
• We are not your average aged care provider – help us Make Aged Care Great and make a real difference in people’s lives.

Benefits

• Fitness Passport to access discounted fitness and wellbeing sessions.
• Access to non-for-profit (NFP) salary sacrificing employee benefits
• Discounted Health Insurance.
• Access to in-house and online training programs - FREE to all employees.
• Access to our EAP and Flare (employee discounts).
• Work-Rite Micro professional development - FREE to all employees.
• Defence/Military Veterans are encouraged to apply.