Care Schedule & Resource Optimiser

RSL Care RDNS Limited; Gold Coast City; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Salary packaging and not-for-profittax

Employee Assistance Program

Private health insurance and gym perks

Job summary

Bolton Clarke is seeking a Schedule Coordinator to manage client schedules, assign staff with the right skills, and minimise travel time. You will document activities, handle CSC queries, and work with managers to align resources with client needs.

The role emphasises process improvements and adherence to Bolton Clarke’s service delivery standards. This position supports the Home & Community Support team and offers a supportive, diverse work environment with opportunities for professional growth

Qualifications

• Minimal experience in a scheduling or resource management environment preferred.
• Strong knowledge of Scheduling Systems, Workforce Management Software and Customer Service Management.
• Proficient in Data Analysis and Reporting, Resource Management and Microsoft Office skills.
• Excellent Customer Experience, Communication, Adaptive Thinking and Planning and Prioritisation skills.

Responsibilities

• Coordinates and manages client schedules by assigning appropriate staff with required skills and optimises resources to minimise travel time and administrative tasks.
• Communicates effectively with the Customer Service Centre (CSC) and care recipients, addresses queries related to schedules promptly.
• Ensures accurate and timely documentation of scheduling activities using the organisation's software systems and keeps detailed records of client visits and staff changes.
• Collaborates with Site Managers and the Manager of Scheduling to align staffing resources with client needs and service delivery objectives.

Tools

Scheduling Systems

Workforce Management Software

Microsoft Office

Job description

Bolton Clarke is seeking a Schedule Coordinator to manage client schedules, assign staff with the right skills, and minimise travel time. You will document activities, handle CSC queries, and work with managers to align resources with client needs.

The role emphasises process improvements and adherence to Bolton Clarke’s service delivery standards. This position supports the Home & Community Support team and offers a supportive, diverse work environment with opportunities for professional growth