Care Schedule Optimizer | Flexible Shifts & Client Focus

Bolton Clarke; Gold Coast City; On-site; AUD 65,000 - 75,000; Full time

Benefits offered by this job

Salary packaging

Private health insurance

Gym discounts

Employee Assistance Program

Job summary

Bolton Clarke is seeking a Schedule Coordinator to manage client schedules, assign staff with required skills, and document activities across our Home & Community Support services on the Gold Coast. You will work with Site Managers to align resources with client needs and drive process improvements.

Ideal candidates have some scheduling experience, strong knowledge of scheduling systems, data analysis, and excellent customer service.

Qualifications

• Minimal scheduling or resource management experience preferred.
• Strong knowledge of scheduling systems and workforce management software.
• Proficient in data analysis and reporting with good planning skills.
• Excellent customer experience and communication abilities.

Responsibilities

• Coordinates and manages client schedules by assigning staff with required skills.
• Communicates with Customer Service Centre and care recipients regarding schedules.
• Ensures accurate documentation of scheduling activities in the system and records.
• Collaborates with Site Managers to align staffing with client needs and service delivery.

Skills

Scheduling systems

Workforce management software

Customer service management

Data analysis

Planning and prioritisation

Tools

Microsoft Office

Job description

Bolton Clarke is seeking a Schedule Coordinator to manage client schedules, assign staff with required skills, and document activities across our Home & Community Support services on the Gold Coast. You will work with Site Managers to align resources with client needs and drive process improvements.

Ideal candidates have some scheduling experience, strong knowledge of scheduling systems, data analysis, and excellent customer service.