Care Coordinator

Bolton Clarke; Toowoomba Regional; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Salary packaging

Private health insurance

Gym discounts

Employee assistance program

Job summary

Bolton Clarke is seeking a Full-Time Care Coordinator to join our Home & Community team in Toowoomba. You will provide service coordination, assessment, care planning and review for non-clinical components of support programs, ensuring effective delivery of care services to customers.

You will work with a diverse client base across CHSP, Home Care Packages and related programs, maintaining accurate documentation and contributing to quality assurance.

Qualifications

• Certificate IV Community Services or equivalent demonstrated experience.
• Excellent communication skills (written and verbal) with a customer focus.
• Strong computer skills including MS Office and client records management.

Responsibilities

• Provide service coordination, assessment, care planning and review for non-clinical support programs.
• Coordinate the planning and implementation of a customer-centric Model of Care.
• Maintain timely, accurate administrative and communication systems.
• Assist with quality and audit requirements and documentation.
• Manage a prescribed caseload within budgetary constraints of designated programs.
• Monitor electronic client time records in the Client Management System.

Skills

MS Office

Customer service

Communication skills

Time management

Organizational skills

Education

Certificate IV Community Services

Tools

Client Management System

Job description

Bolton Clarke Group one of Australia’s largest independent, not-for-profit providers of home care, retirement living and residential aged care, operating nationally and internationally. Bolton Clarke Residential group now has 88 Aged Care Homes across QLD, NSW, VIC, SA & WA, with the inclusion of the Allity, McKenzie & Acacia Living Group.

We’re currently seeking a Full-Time Care Coordinator to join our Home and Community team at our Toowoomba Office.

Key Responsibilities

• Provide service coordination, assessment, care planning and review, for non- clinical component of support programs (i.e., Commonwealth Home Support Programme (CHSP), Fee for service and other relevant programs to ensure effective co-ordination and delivery of care services to customers.
• Coordinate the planning and implementation of a Model of Care which provides customer-centric quality care services in an environment of innovation.
• Ensure all reporting and documentation requirements are met, including completing and maintaining timely, accurate and efficient administrative and communication systems.
• Provide practical assistance relating to meeting quality and audit requirements.
• Manage a prescribed caseload including assessment and care planning to remain within budgetary constraints of the service users designated program(s).
• Monitor the accuracy of the electronic records of client attributable time (both direct and indirect) in the Client Management System.

What do we need from you?

• Certificate IV Community Services or equivalent demonstrated experience in a similar role.
• Strong understanding and knowledge of the needs of the clients from various funding programs (e.g. Home Care Packages, Support At Home and Commonwealth Home Support Programme).
• Excellent computer skills with demonstrated experience in MS Office.
• Demonstrated commitment and experience in providing high quality customer service with excellent communication skills (written and verbal).
• Excellent organisational and time management skills and ability to work within limited timeframes.
• Police Check (Valid within the last 3 years).

About this location:

A new opportunity is now available to join Bolton Clarke, Home & Community Support team.

Why Work For Bolton Clarke:

• Excellent work/life balance with shifts that suit your personal needs.
• A caring team environment with strong clinical and allied health support.
• Career progression and development opportunities.
• Generous salary packaging and not-for-profit tax benefits – claim up to $18,550 tax free Private health insurance and gym discounts.
• An Employee Assistance Program for staff and family.

Our commitment to diversity:

At Bolton Clarke we expect our staff to respect and value differences in age, disability, race, nationality, ethnicity, sexual orientation, gender identity, intersex status and family or marital status.

Appointment to this position and ongoing employment is subject to your commitment to supporting diversity and inclusion.

If you have any further queries, please contact Ashley Hurman ([e-mail])

We invite you to be part of a welcoming, dedicated and diverse team, and make a big difference to the lives of older Australians.