Scheduling Coordinator

Client Centred Home Care; Gold Coast City; On-site; AUD 55,000 - 75,000; Full time

Job summary

Client Centred Home Care is seeking two experienced Scheduling/Rostering Coordinators to join our Southport head office. This full-time role requires rotating roster coverage from 6:00am to 8:00pm, Monday through Sunday, with penalties for weekend work.

We roster around the client, building a dedicated team to fill shifts that suit each case, while delivering outstanding service to clients and staff. The ideal candidate will be IT savvy, able to learn systems quickly, and comfortable working

Qualifications

• The ability to roster shifts promptly and accurately.
• Strong customer service focus and rapport with staff and clients.
• Positive, respectful and solution-focused attitude when priorities clash.
• Willingness to obtain an in-progress NDIS card and to drive company vehicles when needed.
• Knowledge of SCHADS and Nurses Awards is advantageous.

Responsibilities

• Ensure Master Roster is accurate and published in advance.
• Cover short notice cancellations, one-off services and emergencies.
• Support Case Managers with continuity of care through rosters.
• Roster across Monday–Sunday, 6:00am–8:00pm with known schedules.
• Provide exceptional customer service to clients and staff.

Skills

Roster coordination

Customer service

Communication

Problem solving

Teamwork

Attention to detail

IT literacy

Tools

Microsoft Office 365

Driver's license

Job description

We are increasing our Rostering team to 4! 7 days a week!

CCHC isn't like other places you've worked. Yes, we're a fast growing, dynamic organisation and we are doing extraordinary things for those living with a disability. Our clients are important to us, so they will be important to you! Customer Service is of utmost importance to us, it's the measure of our success. We have a wonderful team, who works hard, and are rewarded and appreciated for our efforts.

A vacancy exists for two experiencedScheduling/Rostering Coordinatorto join our Head Office based in Southport. The position is full time, and will work a rotating roster. We need rostering coverage Monday - Sunday, 6.00am to 8.00pm.

This position is a busy role, ensuring that the Master Roster is accurate and published in advance as well as covering short notice cancellations, one off services, emergency services, whilst providing exceptional customer service to both our clients and our employees.

Here at CCHC, we roster a little differently! We are all aboutclient centred care,so we establish a team around a client and use those selected team members to fill shifts for that client!

Our ideal new hire will have:

The ability to get in and get shifts rostered! You will be able to build rapport with our staff whilst understanding the needs of our clients.

A positive, respectful and solution focused attitudeespecially when managing competing priorities.

As you will work across all days of the week, penalty rates will be payable when you work Saturdays and Sundays!

Roster will be known in advance.

Be computer and IT savvy. You will be able to pick up systems quickly and have experience in Microsoft Office 365.

Ability to show initiative, enjoy working independently and in a team environment. You will have the ability to work with minimal supervision.

Well developed strong problem-solving skills with lateral thinking.

Knowledge of the SCHADS and Nurses Awards would be advantageous

You will have an NDIS (yellow & blue) card combined, or willingness to obtain

Unrestricted drivers licence and the ability to drive company vehicles as at times you will be out and about!

Support our Case Managers with maintaining continuity of care for our clients through the rosters and consistent staffing.

And you will need to love dogs as we have an office pooch that makes us all happy during the day!